Not resolved

They denied 28 k in dental work when I had to have five teeth removed to remove a tumor in my mouth.They said it was dental not medical.My dental insurance said it was medical.After three frustrating appeals that went to the same person they denied me.I then wrote a letter to cfo of company and she replied that they mishandled my claim and would pay it. I felt that finally I got thru to someone other than the people on the phone who were tone deaf and incompetent.Since then I have been going back and forth with a contact at Atena.The bottom line is they only want to pay a fraction of what the total cost was.

Product or Service Mentioned: Aetna Medical Claim.

Reason of review: Problems with payment.

Company wrote 0 public responses to the review from Aug 29.
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