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Aetna Home Delivery is a joke!! I made the mistake of re-ordering a RX refill on the website. Not only did they take out 80.00 copay from my checking account but they took out the full price of the drug 944.41 from my account!!! And they insist its pending.....well I...
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1.0
#1274584
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When I give my insurance information to doctors they usually say 'you have Aetna?, I'm sorry!' Since they merged with CVS you can't even get a prescription filled at a Walgreen store, so you'll have to go out of your way if Walgreens is the closest to you. They decide...
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1.1
#1265578
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Aetna+CVS= monopoly!

We were cursed with aetna ins. FORCED to change pharmacies because the OWN cvs. Now my meds cost more than I have ever paid!##!!!
#1252025
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I'm sorry to say that in the last several MONTHS I've been through AARP, Humana Gold and now Aetna and all of them are the same. According to all my providers every single mail order pharmacy is the same; HORRIBLE. I was a health insurance claims investigator;...
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I didn't like
  • Claims is offensive
  • Your apology is as deep as a puddle
  • Constant lies
#1220923
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30-45 minutes on hold is a standard practice. You are passed along to various departments and have to explain over and over again what the issue is. Staff is basically "stupid" when it comes to being knowledgeable about any aspect of the health plan and/or drug...
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#1222013
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Aetna Home Delivery is a joke!! I made the mistake of re-ordering a RX refill on the website. Not only did they take out 80.00 copay from my checking account but they took out the full price of the drug 944.41 from my account!!! And they insist its pending.....well I...
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#1274578
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Aetna makes a lot claims to bolster their service as something COMPLETELY CONTRARY to what it is. I’ve been dealing with them now being forced by AETNA to do so. I use to use WALGREENS and was adequately satisfied. I’ve read many of others experiences with AETNA Home...
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#1215296
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We just had the same issue! They don't understand how to access electronic prescriptions. Said they've never heard of it....it's been available for over 10 years now. They even gave us the address they wanted our dr to use to send the e prescribe, but yet they don't...
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Anonymous
Shanhoff8

It’s been somewhat resolved. But only after I filed a Medicare complaint. They had paperwork to file as a response to Medicare. Their Medicare compliance department called us ...

1.0
#1183713
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Aetna - The worse insurance

I have been fighting with Aetna since November 2017 it’s now May and still nothing! Every time you call someone tells you something different!
#1253303
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My husband is 65 but still works. He is not on Medicare and his company pays for his health insurance with Aetna. He went to a physician and had blood work done at a lab. Both places charged him full price with no insurance being applied. I called Aetna and they said...
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#1197367
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