Gary N Elb

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Verified Reviewer
| map-marker Vancouver, Washington

I need my policy had a life insurance policy sent up for 30000 at 246 a month which I have paid already 2 payments but no policy yet so

Updated by user Oct 19, 2024

It took me along time to finally get hook up with someone would help me as to why I didn’t get my policy in the mail even though they had taken out 2 payments. Finally I’m getting it sent to me after going it seemed fro one person to another.

Original review Oct 18, 2024

I have told you everything. I need some help, please.

I can't give you 100. Please have someone call me.

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Preferred solution: Someone to help me with a policy i have not received yet

Rakiya S Cjm

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Verified Reviewer

No hospital near

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They decided to no longer be in network with the only hospital near me. Now we have to go an hour away if we need to be seen.

All the places that accept Aetna near me are *** I would never recommend this health insurance they are being cheap and hurting so many people who really need the care. A bunch of money hungry *** As soon as we can change we will be doing so.

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Cons:
  • All about money

Preferred solution: Nothing

Melody B Ihz

Flex Card

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Why can't companies in the United States of America hire any American people so we can understand what our problems are and how we can get them fixed? We need people who speak fluent English!

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Loss:
$70

Preferred solution: My Pay Flex card to work.

User's recommendation: Demand people who speak English clearly

borzol Z

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Supporter

Long waiting for authorization.

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My doctor sent the request for authorization of LIDOCAINE 5% OINTMENT on 4/9/24. How long can it take to get authorization for a medication?Look for

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Preferred solution: My doctor sent the request for authorization of LIDOCAINE 5% OINTMENT on 4/9/24. How long can it take to get authorization for a medication?

User's recommendation: Look for another insurance.

Anonymous
map-marker Charlotte, North Carolina

My gift card

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My call on May 22, 2024 went very well because everyone took there time and did there job correctly and in my near 60 of age is something great to know because some people just don't care about there job nor the people who is paying there bills /check so keep up the good work you guys thanks alot and I hope y'all will do every people the same way you did me

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User's recommendation: Theses guys are great

Aminata K Env

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Verified Buyer
|

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Verified Reviewer
| map-marker Brookhaven, Pennsylvania

My copayment is very high

Aetna - My copayment is very high

My very much needed medication copay is very high, they told me that after Ive reached my deductible my copay will go down but that did not happen yet, so Im wondering how I will be able to keep up with getting my medication consistently if I cannot afford to pay my copay.

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Preferred solution: Price reduction

User's recommendation: Please make sure you understand very well the benefits of your plan before you choose a plan

1 comment
Guest

maybe you should get a better health plan that you can afford

Kirsten H Sbv

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Verified Reviewer

Aetna insurance plan

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I have canceled my plan now a couple different times and everytime it was supposed to be canceled they gave me a confirmation number and now even my primary insurrnce plan. Is staying to me that I still have Aetna insurance and it's supposed to be long canceled I need to know why or what the issue is and why it's not being.

Canceled when I called 3 different times and I was told it was cancelled it needs to be canceled now. Or I need to speak to a higher up this is ridiculous

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Preferred solution: Aetna canceled as my insurance

User's recommendation: Dont use aetna plan sucks

Tonya P Uch

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Verified Reviewer

Prescription

So, I've been getting this prescription filled for over 6 months, right? And the manufacturer goes and jacks up the price to $90.

Aetna, my insurance, is only willing to cover $19. So, I'm stuck paying the difference of $80. I tried going to other pharmacies, like CVS (3 locations), Publix, and Kroger, but none of them had it in stock. The whole thing was a huge waste of time, money, and energy.

And all I'm trying to do is get my medication legally. It's so frustrating!

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Loss:
$100

Preferred solution: Full refund

Donna J Ijj

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Verified Reviewer

Appeal

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AETNA CUSTOMER SERVICE TOLD ME I HAD CHIROPRACTIC COVERAGE. THIS WAS THEIR EMPLOYEE.

THEN TOLD ME I DIDN'T WHEN I ASKED ABOUT RECEIVING COPAYMENTS FOR MAY 4, 2023 TO OCTOBER 1, 2023. SECOND TIME I WAS TOLD TO SWITCH TO PPO FOR OCTOBER 1, 2023 TO DECEMBER 31, 2023 AND I WOULD HAVE COVERAGE WITH INSERVICE OR OUT OF SERVICE. I WAS JUST TOLD WHEN I CALLED THAT MY APPEAL WAS DENIED WHEN IT WAS THEIR FAULT. I WILL NEVER RECOMMEND OR TAKE AETNA AGAIN.

THEY DO NOT CARE ABOUT THEIR CUSTOMERS. I HAVE PAID OVER $2400.

OUT OF MY POCKET. DR HORN AND DR TREY HAVE BOTH HELPED ME WALK AGAIN AND CONTINUE TO BE PAIN FREE.

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Loss:
$2400
Cons:
  • Do not help their subscribers

Preferred solution: Part of a payment for CHIROPRACTOR

User's recommendation: DO NOT SUBSCRIBE TO AETNA EVER..THEY DO NOT CARE

Resolved
Deloris W Oma

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Verified Reviewer

Resolved: Check on if a claim has been paid

Updated by user Mar 20, 2024

Still waiting.

Original review Mar 20, 2024

Same as above. Why a claim was not paid

I have received a demand payment for almost $3,000.00. I have already

Paid $500.00 towards the bill.

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Pros:
  • Always been awesome

Preferred solution: Explaination of why the Insurance Company did not pay this

Resolved
Gail Y Tlw

Resolved: Need to pay my bill

Aetna - Need to pay my bill

I can not get anyone to help me find a person to help me get in touch with my life insurance company! I been given a bunch of # to call but no one has any idea how to locate them!

Aetna Life insurance . The # on my bill says to call 180********

Aetna life insurance

PO box857770

Minneapolis Ann or Des Moines Iowa

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Preferred solution: Information

Kayela Lts

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Verified Reviewer
| map-marker Phoenix, Arizona

I need a receipt for my recent cancellation of Aetna membeship

I called to cancel aetna it's and after all the run around I ask for a receipt I was told 24hours but it's days my email still doesn't reflect A receipt

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User's recommendation: Don't just believe what they say get a ri.

Tonya P Uch

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Verified Reviewer
| map-marker Suwanee, Georgia

Prescription

A prescription that I have filled every month...the manufacturer increase the cost to $90, Aetna was only going to pay $19, therfore I had to pay the difference. Did I go somewhere else?. Yes, 5 more other pharmacies, CVS(3 locations) Publix and Kroger they did not have stock

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Insurance Expert Talks

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Insurance Claims Tips: What Red Flags to Watch Out

Apr 23, 2021

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Vince Perri

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Anonymous
map-marker Detroit, Michigan

Not competitive with other Medicare Advantage plans

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Weird "diagnosis" of PAD

Many errors regarding my personal health profile

Reps don't return phone calls

What kind of professional language is "Pissed customer?"

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Resolved
Mary Jo S Zva

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Verified Reviewer

Resolved: Reimbursement taking over 21 days

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Updated by user Feb 02, 2024

Company fixed the issue and I have been provided with apology. Deposit made to our account. Aetna didn't contact us after we complained it was taking so long.

Original review Jan 18, 2024
I started a new plan on the 1st of the year. I was told I did not have to do anything to cancel my old policy(Aetna).

My RX policy cancelled just fine. Well Aetna did not and I was billed in January causing a major problem in my bank account. When I called in to Aetna they told me it would take at least 21 days for the refund. I have never heard of such a long waiting period for a refund.

I the mean time my account was so messed up it cost me extra fees and problems with other bills. I am disabled and live on a fixed income, It has now been 12 days since my phone call and still no refund...come Aetna I need my money back.
View full review
Loss:
$375

Preferred solution: Full refund

Draylon Llz

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Verified Reviewer
| map-marker Rocky Mount, North Carolina

Plan showing active and Medicaid won't pay

I went to the doctor today and they saying Medicaid won't pay because it's showing Aetna is still active

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About

Related Companies

CVS Health, CVS Pharmacy, Minute Clinic, CVS Caremark, Coventry Health Care

Summary

Aetna is a company that was established in 1850 when its first life insurance policy was issued.
At the present time the company is headquartered in Hartford, Connecticut. Aetna specializes in health care plans and provides a set of different traditional and customer-oriented health care insurance products and health insurance-connected services such as pharmacy, dental, disability plans, medical management, etc.
Net income of the company is $1,702 billion. It employs 31,000 people. This diversified health care benefits company is on the lists of Fortune 100. Nowadays Aetna is represented in Canada, Australia, Great Britain, Spain, China, Indonesia and Korea.

Aetna reviews and complaints

Aetna is ranked 342 out of 2153 in Insurance category

Area Served

USA

Payment Methods

MasterCard

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