Aetna
Aetna Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aetna has 1.4 star rating based on 196 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Aetna to a friend or colleague.
- Rating Distribution
Pros: Bill pay, Insurance company i had before aetna, Price is low.
Cons: Constant run around no decision makers, Customer service, Difficulty with authorization.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aetna has 1.4 star rating based on 196 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Aetna to a friend or colleague.
- Rating Distribution
Pros: Bill pay, Insurance company i had before aetna, Price is low.
Cons: Constant run around no decision makers, Customer service, Difficulty with authorization.Recent recommendations regarding this business are as follows: "Demand people who speak English clearly", "Theses guys are great", "Don't just believe what they say get a ri.", "Look for another insurance.", "Dont use aetna plan sucks".
Most users ask Aetna for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vancouver, WashingtonI need my policy had a life insurance policy sent up for 30000 at 246 a month which I have paid already 2 payments but no policy yet so
It took me along time to finally get hook up with someone would help me as to why I didn’t get my policy in the mail even though they had taken out 2 payments. Finally I’m getting it sent to me after going it seemed fro one person to another.
I have told you everything. I need some help, please.
I can't give you 100. Please have someone call me.
Preferred solution: Someone to help me with a policy i have not received yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo hospital near
They decided to no longer be in network with the only hospital near me. Now we have to go an hour away if we need to be seen.
All the places that accept Aetna near me are *** I would never recommend this health insurance they are being cheap and hurting so many people who really need the care. A bunch of money hungry *** As soon as we can change we will be doing so.
- All about money
Preferred solution: Nothing
Flex Card
Why can't companies in the United States of America hire any American people so we can understand what our problems are and how we can get them fixed? We need people who speak fluent English!
Preferred solution: My Pay Flex card to work.
User's recommendation: Demand people who speak English clearly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | This person supports our platform.
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Long waiting for authorization.
My doctor sent the request for authorization of LIDOCAINE 5% OINTMENT on 4/9/24. How long can it take to get authorization for a medication?Look for
Preferred solution: My doctor sent the request for authorization of LIDOCAINE 5% OINTMENT on 4/9/24. How long can it take to get authorization for a medication?
User's recommendation: Look for another insurance.
My gift card
My call on May 22, 2024 went very well because everyone took there time and did there job correctly and in my near 60 of age is something great to know because some people just don't care about there job nor the people who is paying there bills /check so keep up the good work you guys thanks alot and I hope y'all will do every people the same way you did me
User's recommendation: Theses guys are great
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Brookhaven, PennsylvaniaMy copayment is very high
My very much needed medication copay is very high, they told me that after Ive reached my deductible my copay will go down but that did not happen yet, so Im wondering how I will be able to keep up with getting my medication consistently if I cannot afford to pay my copay.
Preferred solution: Price reduction
User's recommendation: Please make sure you understand very well the benefits of your plan before you choose a plan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAetna insurance plan
I have canceled my plan now a couple different times and everytime it was supposed to be canceled they gave me a confirmation number and now even my primary insurrnce plan. Is staying to me that I still have Aetna insurance and it's supposed to be long canceled I need to know why or what the issue is and why it's not being.
Canceled when I called 3 different times and I was told it was cancelled it needs to be canceled now. Or I need to speak to a higher up this is ridiculous
Preferred solution: Aetna canceled as my insurance
User's recommendation: Dont use aetna plan sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrescription
So, I've been getting this prescription filled for over 6 months, right? And the manufacturer goes and jacks up the price to $90.
Aetna, my insurance, is only willing to cover $19. So, I'm stuck paying the difference of $80. I tried going to other pharmacies, like CVS (3 locations), Publix, and Kroger, but none of them had it in stock. The whole thing was a huge waste of time, money, and energy.
And all I'm trying to do is get my medication legally. It's so frustrating!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAppeal
AETNA CUSTOMER SERVICE TOLD ME I HAD CHIROPRACTIC COVERAGE. THIS WAS THEIR EMPLOYEE.
THEN TOLD ME I DIDN'T WHEN I ASKED ABOUT RECEIVING COPAYMENTS FOR MAY 4, 2023 TO OCTOBER 1, 2023. SECOND TIME I WAS TOLD TO SWITCH TO PPO FOR OCTOBER 1, 2023 TO DECEMBER 31, 2023 AND I WOULD HAVE COVERAGE WITH INSERVICE OR OUT OF SERVICE. I WAS JUST TOLD WHEN I CALLED THAT MY APPEAL WAS DENIED WHEN IT WAS THEIR FAULT. I WILL NEVER RECOMMEND OR TAKE AETNA AGAIN.
THEY DO NOT CARE ABOUT THEIR CUSTOMERS. I HAVE PAID OVER $2400.
OUT OF MY POCKET. DR HORN AND DR TREY HAVE BOTH HELPED ME WALK AGAIN AND CONTINUE TO BE PAIN FREE.
- Do not help their subscribers
Preferred solution: Part of a payment for CHIROPRACTOR
User's recommendation: DO NOT SUBSCRIBE TO AETNA EVER..THEY DO NOT CARE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Check on if a claim has been paid
Still waiting.
Same as above. Why a claim was not paid
I have received a demand payment for almost $3,000.00. I have already
Paid $500.00 towards the bill.
- Always been awesome
Preferred solution: Explaination of why the Insurance Company did not pay this
Resolved: Need to pay my bill
I can not get anyone to help me find a person to help me get in touch with my life insurance company! I been given a bunch of # to call but no one has any idea how to locate them!
Aetna Life insurance . The # on my bill says to call 180********
Aetna life insurance
PO box857770
Minneapolis Ann or Des Moines Iowa
Preferred solution: Information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaI need a receipt for my recent cancellation of Aetna membeship
I called to cancel aetna it's and after all the run around I ask for a receipt I was told 24hours but it's days my email still doesn't reflect A receipt
User's recommendation: Don't just believe what they say get a ri.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Suwanee, GeorgiaPrescription
A prescription that I have filled every month...the manufacturer increase the cost to $90, Aetna was only going to pay $19, therfore I had to pay the difference. Did I go somewhere else?. Yes, 5 more other pharmacies, CVS(3 locations) Publix and Kroger they did not have stock
Insurance Expert Talks
Not competitive with other Medicare Advantage plans
Weird "diagnosis" of PAD
Many errors regarding my personal health profile
Reps don't return phone calls
What kind of professional language is "Pissed customer?"
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Reimbursement taking over 21 days
Company fixed the issue and I have been provided with apology. Deposit made to our account. Aetna didn't contact us after we complained it was taking so long.
My RX policy cancelled just fine. Well Aetna did not and I was billed in January causing a major problem in my bank account. When I called in to Aetna they told me it would take at least 21 days for the refund. I have never heard of such a long waiting period for a refund.
I the mean time my account was so messed up it cost me extra fees and problems with other bills. I am disabled and live on a fixed income, It has now been 12 days since my phone call and still no refund...come Aetna I need my money back.
Preferred solution: Full refund
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Verified Reviewer | Rocky Mount, North CarolinaPlan showing active and Medicaid won't pay
I went to the doctor today and they saying Medicaid won't pay because it's showing Aetna is still active
About
, , , ,
Aetna is a company that was established in 1850 when its first life insurance policy was issued.
At the present time the company is headquartered in Hartford, Connecticut. Aetna specializes in health care plans and provides a set of different traditional and customer-oriented health care insurance products and health insurance-connected services such as pharmacy, dental, disability plans, medical management, etc.
Net income of the company is $1,702 billion. It employs 31,000 people. This diversified health care benefits company is on the lists of Fortune 100. Nowadays Aetna is represented in Canada, Australia, Great Britain, Spain, China, Indonesia and Korea.
Aetna is ranked 342 out of 2153 in Insurance category
USA
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maybe you should get a better health plan that you can afford