Ive been wanting to speak to someone about my part D coverage. I call the CSR # on the back of my card and have to punch in my SS# give my Address etc. so they can identify me Computer voice says my account was found. I finally speak to a CSR and he wants the same info...Read more
It is my opinion: Aetna, liars, crooks and thieves. I purchased a disability policy from my employer with Aetna. I became disabled because of a health condition, verified by 3 doctors, state and other insurance companies. Aetna harassed my spouse and I, threatened me...Read more
These people are useless. Signed up through my employer over 30 days ago. Still haven't received a member ID number. I wrote "customer service" who said they couldn't help me and that I needed to speak with my employer. Reached out to HR who sent a member ID request to...Read more
Run from Aetna they are crooks and liers!!!!
Aetna doesn't care they rather line their pockets with profits instead of providing much needed medical care. Their wrongful behavior destroys people's lives and only means of support for themselves and their families because they are forced onto permanent disability. Absolutely shameful!
Aetna - X-ray
I was supposed to have x-ray, and MRI, done, requested by my Dr. But had to cancel because Aetna wants more proof of why it needs to be done!!! Really? Seriously? Who are you to judge? My Dr. Doesn't just say hey let's do this cause your bored!!!! We pay for it, and it is Dr.s orders!!!! Pissed, and in pain. Want answers! !!
Aetna - Too long a wait for call back
Going on the 8th hour waiting for Aetna to call back with okay to transport a patient back to a health care facility. Totally unacceptable. Patient is now contacting attorney.
Aetna - Absolutely Horrible
It's so hard to keep track of your visits, prescriptions, etc. also the doctor firectory is incorrect and many aren't with Aetna anymore or have the wrong number. This is way too much work for a patient. I'm ready to go back to Kaiser.
Aetna would not pay my ER visit cause it was not life threatening....so how is it when I have excruciating pain in my lower back and can't lift my left leg....i don't know what was going on, I thought I was going to be paralyzed, lose my job, lose my home, will not be...Read more
Yesterday I called to sign up for a new Medicare plan. The AETNA plan that I previously had was discontinued. I called and was connected with a rep named Victoria who was stationed somewhere in Utah. There was a glich on my part which required me to call back with a...Read more
I hurt my shoulder in may. Went to dr in june, had xray which showed bones ok. Went to 5-1/2 wks of pt. Stopped pt cause they said arm was getting worse & they cant help. Went to surgeon & got cortisone injection, didnt help. Dr wanted mri, but they declined cause it...Read more
After my family doctor order a transrectal UC that found a small tumor on my prostate, I had me records sent to my urologist. He ordered an MRI. It was denied twice. Finally they allowed it. The MRI showed that The tumor was actually larger than the UC spotted. He...Read more
I went to the dentist got work done supposedly Aetna covered the work being performed. 3 months after the procedure i get a bill for 140 dollars stating i need to pay my dentist because insurance did not cover all the amount for a cleaning. What a rip off why the ***...Read more
I submitted separate claims for both myself and my wife on June 13 and then again submitted complaint forms on July 19. Just spoke to Aetna and they have NO record of the claims being submitted. this after I faxed them to their fax number and then followed up by...Read more
I didn't like
- Payment process
I am a recovering cancer patient, I have pain due to the overall treatment and rebuilding of my neck. I take pain medication and to avoid anyone getting the prescriptions drop them off and pharmacy fills it as soon as Aetna authorizes. I get a call from the Pharmacy...Read more
Do you have something to say about Aetna? What happened? What can we help you with?