Aetna
Aetna Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aetna has a 1.5 star rating from 93 customer reviews; 17% would recommend. Consumers report widespread dissatisfaction, high price level, frequent claim and billing problems, and trouble reaching live support.
Key Takeaways for Future Customers
- Read recent Aetna reviews for patterns of denied claims and long appeals before enrolling.
- Expect difficulty with billing, refunds, and membership cancellations unless persistent follow-up occurs.
- Confirm network hospitals and prior authorization processes to avoid care delays.
Negative Feedback / Risk Areas
- Recurring Aetna customer complaints include claim denials and delayed refunds causing large unexpected bills.
- Poor customer service access, long holds, dropped calls, and unclear authorization decisions are common.
- Billing errors, unwanted withdrawals, auto-ship prescription problems, and membership card delays appear frequently.
Positive Feedback
Some users note functioning bill pay, occasional helpful representatives, and lower advertised prices compared with alternatives.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aetna has a 1.5 star rating from 93 customer reviews; 17% would recommend. Consumers report widespread dissatisfaction, high price level, frequent claim and billing problems, and trouble reaching live support.
Key Takeaways for Future Customers
- Read recent Aetna reviews for patterns of denied claims and long appeals before enrolling.
- Expect difficulty with billing, refunds, and membership cancellations unless persistent follow-up occurs.
- Confirm network hospitals and prior authorization processes to avoid care delays.
Negative Feedback / Risk Areas
- Recurring Aetna customer complaints include claim denials and delayed refunds causing large unexpected bills.
- Poor customer service access, long holds, dropped calls, and unclear authorization decisions are common.
- Billing errors, unwanted withdrawals, auto-ship prescription problems, and membership card delays appear frequently.
Positive Feedback
Some users note functioning bill pay, occasional helpful representatives, and lower advertised prices compared with alternatives.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Weston, Florida
- - Avoid Aetna/CVS Health; emergency claim unresolved.
- - Son's ambulance bill $340.88 remains unpaid after 9 months.
- - Many calls and appeals; premium >$1,200/month.
Avoid Aetna/CVS Health. They completely failed my family during an emergency.
My son needed ambulance transport after breaking his arm at school, and for nine months Aetna has refused to properly handle their part of the bill: only $340.88. They gave me false information, claimed they were contracted when they weren't, lost my appeal, made me do two conference calls, blamed the fire rescue for paperwork issues, and kept pushing me into new appeals even after acknowledging they owe the $340.88. I've made at least six phone calls, two conference calls, two appeals, and months of follow-ups, and Aetna still hasn't paid. I pay more than $1,200 a month for this insurance, and they can't even handle a basic emergency claim.
Completely unprofessional and unreliable. I strongly recommend choosing any other insurer.
Preferred solution: nothing, I gave up
Fort Worth, Texas
I cannot access any of the benefits
I have tried to use at dentist. Eye doctor
They could not find my account I dont know why and when I try to call I can never get a human
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my insurance policy
It wasn't what I was told by the person I got it from that it was so id like to cancel my policy catina Lowe 07/22/1990
User's recommendation: Tell them exactly what they r getting not lie cause we work for our money n ppl like me can't afford to be losing money for nothing
Cumming, Georgia
This is a scam. Do not use them especially for eyes or teeth. They only want to pay $58 to get your teeth cleaned and if you’re out of network it’s only 60% of the $58 do not fall for this trap
They charge you $60 a month and pay only $58 per each teeth cleaning so do the math. They pay $116 a year to clean your teeth and charge you $$60 a month. Please people do not fall for this.
User's recommendation: Maybe try Blue Cross Blue Shield
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
Supporter |
Gainesville, Florida
Agent misled me on a product I purchased
- - Mortgage-insurance policy; automatic withdrawals set up; no policy received.
- - Phone lines produced voicemails and holds; it was a final expense policy.
An Aetna agent sold me a policy stating it was mortgage insurance. This was all done by phone and was set up for automatic withdrawal.
Months later, I saw the charge on my account and realized I had never received the policy. I called three separate numbers, all of which went to voicemail. I wanted the policy and to verify what I was sold. I found their corporate number and they gave me a number to call.
That had me on hold for half an hour and then disconnected. I called corporate again and they tried the same tactic. I asked to be transferred to someone who could help me. I finally spoke to someone and asked what the policy was.
Turns out, it was a final expense policy. I requested a cancellation and was told it had to be done by mail. I wrote to them at the address I was given and requested a hard copy mailed to me with confirmation of the cancellation. It all took a little over two hours and it was like pulling teeth.
Now, I'm waiting to see if I was successful. I'll call my bank to see if I can stop the automatic withdrawal.
- Misrepresentation of products
- Misinformed reps
Preferred solution: Full refund
User's recommendation: Due diligence
Checking on
- - Please answer my calls and tell me what happened.
- - I was told I am eligible for a food allowance card.
- - The caller is 84 and will be 85 soon.
Answer my calls and let me know what happen. I was told I was ehinle for food allowance card.
Hdvd been waiting for months and months and no card Getting to you is like pulling teeth. Just send me csrd so I can buy food
Been waiting too long now. Thank you.
84 years old...will be 85 soon. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have an appointment and my doctor is saying my account is not active
- - No opportunities to treat hepatitis C for the past year.
- - Insurance focuses on testing; hepatitis C has persisted 20 years and caused damage.
I have been given no opportunities to get my issues resolved. Ive been trying to get hepatitis C treatment for the last year and no matter what I do its not happening I am appalled and I am not happy with this insurance.
Ive had hepatitis C for 20 years and its doing it damage and all this insurance wants to do is keep testing. Ill be on my deathbed before I get any treatment
User's recommendation: Do research and find any other company that will try to at least help resolve your matters instead of trying to run test after test and put you in a coffin first
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, Washington
I need my policy had a life insurance policy sent up for 30000 at 246 a month which I have paid already 2 payments but no policy yet so
It took me along time to finally get hook up with someone would help me as to why I didn’t get my policy in the mail even though they had taken out 2 payments. Finally I’m getting it sent to me after going it seemed fro one person to another.
I have told you everything. I need some help, please.
I can't give you 100. Please have someone call me.
Preferred solution: Someone to help me with a policy i have not received yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo hospital near
- - No longer in-network with the only nearby hospital; care requires a one-hour trip.
- - I wouldn't recommend this health insurance and plan to switch soon.
They decided to no longer be in network with the only hospital near me. Now we have to go an hour away if we need to be seen.
All the places that accept Aetna near me are *** I would never recommend this health insurance they are being cheap and hurting so many people who really need the care. A bunch of money hungry *** As soon as we can change we will be doing so.
- All about money
Preferred solution: Nothing
Flex Card
Why can't companies in the United States of America hire any American people so we can understand what our problems are and how we can get them fixed? We need people who speak fluent English!
Preferred solution: My Pay Flex card to work.
User's recommendation: Demand people who speak English clearly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
SupporterLong waiting for authorization.
My doctor sent the request for authorization of LIDOCAINE 5% OINTMENT on 4/9/24. How long can it take to get authorization for a medication?Look for
Preferred solution: My doctor sent the request for authorization of LIDOCAINE 5% OINTMENT on 4/9/24. How long can it take to get authorization for a medication?
User's recommendation: Look for another insurance.
Charlotte, North Carolina
My gift card
- - The May 22, 2024 call went very well; the team took their time and did their job correctly.
My call on May 22, 2024 went very well because everyone took there time and did there job correctly and in my near 60 of age is something great to know because some people just don't care about there job nor the people who is paying there bills /check so keep up the good work you guys thanks alot and I hope y'all will do every people the same way you did me
User's recommendation: Theses guys are great
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brookhaven, Pennsylvania
My copayment is very high
- - Copay for essential medication remains very high and hasn't dropped after the deductible, raising concerns about affordability and access.
My very much needed medication copay is very high, they told me that after Ive reached my deductible my copay will go down but that did not happen yet, so Im wondering how I will be able to keep up with getting my medication consistently if I cannot afford to pay my copay.
Preferred solution: Price reduction
User's recommendation: Please make sure you understand very well the benefits of your plan before you choose a plan
Insurance Expert Talks
Insurance Claims Tips: What Red Flags to Watch Out
How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.
Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.
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Verified ReviewerAetna insurance plan
- - I canceled my plan multiple times and got confirmation numbers.
- - My primary insurance shows canceled but remains active; I want it canceled now.
I have canceled my plan now a couple different times and everytime it was supposed to be canceled they gave me a confirmation number and now even my primary insurrnce plan. Is staying to me that I still have Aetna insurance and it's supposed to be long canceled I need to know why or what the issue is and why it's not being.
Canceled when I called 3 different times and I was told it was cancelled it needs to be canceled now. Or I need to speak to a higher up this is ridiculous
Preferred solution: Aetna canceled as my insurance
User's recommendation: Dont use aetna plan sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPrescription
- - Price rose to $90; insurance covers $19, leaving about $80 out of pocket.
- - CVS (3 locations), Publix, Kroger had none in stock; seeking legal access.
So, I've been getting this prescription filled for over 6 months, right? And the manufacturer goes and jacks up the price to $90.
Aetna, my insurance, is only willing to cover $19. So, I'm stuck paying the difference of $80. I tried going to other pharmacies, like CVS (3 locations), Publix, and Kroger, but none of them had it in stock. The whole thing was a huge waste of time, money, and energy.
And all I'm trying to do is get my medication legally. It's so frustrating!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAppeal
AETNA CUSTOMER SERVICE TOLD ME I HAD CHIROPRACTIC COVERAGE. THIS WAS THEIR EMPLOYEE.
THEN TOLD ME I DIDN'T WHEN I ASKED ABOUT RECEIVING COPAYMENTS FOR MAY 4, 2023 TO OCTOBER 1, 2023. SECOND TIME I WAS TOLD TO SWITCH TO PPO FOR OCTOBER 1, 2023 TO DECEMBER 31, 2023 AND I WOULD HAVE COVERAGE WITH INSERVICE OR OUT OF SERVICE. I WAS JUST TOLD WHEN I CALLED THAT MY APPEAL WAS DENIED WHEN IT WAS THEIR FAULT. I WILL NEVER RECOMMEND OR TAKE AETNA AGAIN.
THEY DO NOT CARE ABOUT THEIR CUSTOMERS. I HAVE PAID OVER $2400.
OUT OF MY POCKET. DR HORN AND DR TREY HAVE BOTH HELPED ME WALK AGAIN AND CONTINUE TO BE PAIN FREE.
- Do not help their subscribers
Preferred solution: Part of a payment for CHIROPRACTOR
User's recommendation: DO NOT SUBSCRIBE TO AETNA EVER..THEY DO NOT CARE
About
, , , ,
Aetna is a company that was established in 1850 when its first life insurance policy was issued.
At the present time the company is headquartered in Hartford, Connecticut. Aetna specializes in health care plans and provides a set of different traditional and customer-oriented health care insurance products and health insurance-connected services such as pharmacy, dental, disability plans, medical management, etc.
Net income of the company is $1,702 billion. It employs 31,000 people. This diversified health care benefits company is on the lists of Fortune 100. Nowadays Aetna is represented in Canada, Australia, Great Britain, Spain, China, Indonesia and Korea.
Aetna is ranked 297 out of 2419 in Insurance category
USA
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maybe you should get a better health plan that you can afford