459 Aetna Reviews | aetna.com @ PissedConsumer

Paul M Oak

I have met my out of pocket deductibal for the year aetna gave me all kinds of *** for multiple customer service for a 23 dollar set of crutche

Nov 11, 2023

1.0

I fell and they refuse to pay 23 dollars for set of crutches so that i dont fall again shame on them if i fall again someone beside aetna or myself will make a desion as to how much AETNA IS 100% LIABLE FOR MY INJURIES BECAUSE OF 23 DOLLARS AETNA IS SO STUPID 1000 % NEGLIGENT INHUMANE

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Loss:

$23

Pros:

Criminals

Cons:

Criminals

Preferred solution: Full refund

User's recommendation: STAY AWAY FROM CRIMINALS

Sei J |

Philadelphia, Pennsylvania

Need a yellow fever book

Oct 03, 2023

5.0

Could not speak customer service agent. Called after work hours. Will call on tomorrow, God's willing.

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Anonymous

Guest-5111920

Cape Coral, Florida

Need care/referral rejected

Sep 15, 2023

I have called for three weeks to see a PCP and get an approval to see a ortho. After three week of being in pain and in a wheelchair, I am still getting the runaround trying to seek care. This is the by far the worse insurance I have ever received. It's been three weeks without any healthcare at all. The PCPs listed on your website is out of date and no longer accepting insurance. So now what do I do?

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Anonymous

Guest-5282008

Bakersfield, California

Aetna medicare website blocks the use of password managers

Nov 02, 2023

1.0

the aetna medicare website blocked my password manager from trying to paste in a securely generated password when trying to change my password. The website even asks people to choose a strong password, and it's hilarious that the recommended way of doing so in 2023 is blocked. Perhaps something could be done to stop health care plans from doing things like this. People will likely just choose insecure passwords when forced to manually type in every single character.

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Tarique Nwe

Port Saint Lucie, Florida

I was applied for a card dental I never received a card to go to hospital every month eat a claim my debit

Oct 23, 2023

I was applied since March for dental I was never received a card to go hospital every Aetna claim my debit card

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Harmony P Wij

Still fighting to get Aetna to actually pay what they're supposed to, now they've deleted documents from their intennal portal

Jun 13, 2023

1.0

I've been working on appealing Aetna failing to cover a pre-authorized procedure (that I had to go through their full review process to get pre-approved for coverage), and then they just decided, after I had gotten the surgery... to not cover most of it. This left me with a $40k bill. I appealed through their process, and they said they'd fix it and... then they didn't. When I went back to the secure portal to get those messages for evidence, they had all been removed. Seriously, the level of scam that Aetna is just keeps going.

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Loss:

$40000

Cons:

Are a scam

Preferred solution: Full coverage that they were supposed to provide, and damages.

User's recommendation: Avoid Aetna like the plague

1 comment

Guest-2410711

Oct 17, 2023

Agree!!!

Helpful

Anonymous

Guest-4914556

Renton, Washington

This company has lousy service

Aug 07, 2023

1.0

Was needing to contact their representatives for some ongoing issues, their times were scheduled from 4am to 7pm for my zipcode, and I called at 4pm, and their service claimed to be past business hours. They've been scummy, violate rules, don't do what they're legally required to actions, and are a scam pretending to be an insurance company.

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User's recommendation: Avoid Aetna at all costs.

Anonymous

Guest-4686476

Greensboro, North Carolina

The worst billing and customer service I've ever encountered

Jun 14, 2023

1.0

I highly regret switching from BCBS to Aetna. There have been nothing but issues the entire time; the most recent of which is the most problematic. For starters, there is no way to reach their "Billing Department" directly by phone. Why would this be a problem you might ask? Aetna's payment website is inaccurately reporting my payment history on two different screens on the same website. On the homepage, it shows that my coverage is delinquent and behind two months - (which is false.). On the payment history page it's showing one payment missing. Neither is true and to prove it, beyond my bank statements that confirm successful payments each month to Aetna, I heard from the billing department by email (the only way they can be reached) at the beginning of this month who acknowledged the error on their end, said they'd tracked down the "missing payment" and that my account would be updated. Has it happened yet? No, as of today I had to cancel a doc's appt because they said they were receiving an error code that I was not insured. Aetna's customer service, on THREE different phone calls today all told me my coverage was still active and they just needed to reach billing to update my account and they'd call me back. THREE PROMISES, from THREE DIFFERENT REPS, and guess what, no returned phone call! Utterly ridiculous that a corporation of this magnitude has no way to reach billing by phone, escalate calls to a supervisor or responsibly hear back from them when your health is on the line and the error belongs to them. I DO NOT RECOMMEND Aetna.

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User's recommendation: Do not choose Aetna

Anonymous

Guest-4877662

Fayetteville, North Carolina

Insurance Coverage

Jul 31, 2023

1.0

Hello i am new here, just wanted to know if my insurance will cover my pregnancy since i am now in 25 weeks and not expecting it, and also need to know how can i get my free breast pump? Thank you

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Jerico Uqp

Gulfport, Mississippi

To make a payment

Jun 20, 2023

5.0

I changed the billing from monthly to quarterly. That way I will remember to make the payment . It is quick and easy because there is not a copay to your primary doctor. This is a nationwide known insurance so you are covered

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User's recommendation: I would recommend in a heart beat.

Harmony P Wij

They're stalling and taking forever... again.

Mar 31, 2023

1.0

So a few months ago I posted about Aetna not having actually paid my medical bills like they were supposed to after having to escalate all the way to external reviewers and have the reviewers declare Aetna was required to cover my medical expenses. They then covered... part of them, trying to make me pay for half (well above my out-of-pocket maximum). I called them up, and had a joint call between them and my health provider that emphasized that they were on the hook for all of it except for my max out of pocket. They're trying to put me on the hook for early forty thousand dollars! They said they'd have it covered by March 16th. I gave them till March 31st already, and when I called them up to check what's going on, they said, "Oh, the status is still pending"... like... wtf, my care provider is getting impatient and edging on sending $40k targeting me to collections, ruining MY credit and SAVINGS over THEIR unwillingness to do their CONTRACTUAL OBLIGATIONS. This is slimy beyond slimy.

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Loss:

$40000

Cons:

Basically a scam

User's recommendation: Avoid Aetna like the plague, for the love of your own life and pocketbook. They will claim they have your back, and then let you drop and then just keep dropping.

Amaru Rfh

Oakdale, New York

Disconnected

Apr 17, 2023

1.0

called 10 times no response never spoke to same person disconnected told to call a number and it was medicare

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User's recommendation: never

Harmony P Wij

I had a medical procedure that was done. Had even jumped through all the legal hoops that said they had to pay. My expensive medical procedure was finally covered... until they decided it wasn't.

Mar 01, 2023

1.0

I had a 100k medical procedure that needed to be done. They tried to get out of it time and time again, until I got third party reviewers and government agencies involved that basically forced them to cover it. It finally looked like it was covered, but the next year, I see a sudden 39k bill from my old hospital (I had recently moved), and it was that old procedure they should have covered. Apparently they were trying to weasel out of paying again, and had somehow convinced the clinic to charge me for it instead of them to the tune of $39,000... WELL above my maximum out-of-pocket (which was about $6k as memory serves). Now, after a long legal battle to solve this exact issue, it looks like I'm going to have to do it all over again.

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Loss:

$86000

Cons:

No contact rejections
Ignore legal mandates
Will try to avoid paying

Preferred solution: Full refund

User's recommendation: Avoid Aetna like the plague

Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Apr 23, 2021

How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.

Read full article

Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

Anonymous

Guest-4524085

Oakdale, New York

Called numerous times. disconnected

Apr 18, 2023

1.0

i called numerous times with no satisfactory results. Had to repeat my name and problems numerous times

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User's recommendation: never use this company

Jessica M Qkl

My extra benefits card

Apr 11, 2023

I need a new extra benefits card mine was stolen there was still 300.00$ on my card. Will that still be on my new card or no it's just lost

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Loss:

$300

Preferred solution: New extra benefits card with my money still on it

Fuck O Kfy

Account is messed up

Jan 30, 2023

1.0

Tired of getting the runaround trying to log into my own account to get my kids phones screw all of you

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Pros:

Send cards

Cons:

Give you the runaround when you need help

Preferred solution: My kids need phones

User's recommendation: Don’t get married & don’t have kids cuz health insurance people are idiots

Contact Information

Website:

www.aetna.com

Mailing Address:

151 Farmington Avenue

Hartford, Connecticut 06156

United States

Phone:

(800) 872-3862

Contact Aetna Customer Service

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Top Aetna Reviews

"Need a yellow fever book"

"I have met my out of pocket deductibal for the year aetna gave me all kinds of *** for multiple customer service for a 23 dollar set of crutche"

I have met my out of pocket deductibal for the year aetna gave me all kinds of *** for multiple customer service for a 23 dollar set of crutche

Need a yellow fever book

Need care/referral rejected

Aetna medicare website blocks the use of password managers

I was applied for a card dental I never received a card to go to hospital every month eat a claim my debit

Still fighting to get Aetna to actually pay what they're supposed to, now they've deleted documents from their intennal portal

This company has lousy service

The worst billing and customer service I've ever encountered

Insurance Coverage

To make a payment

They're stalling and taking forever... again.

Disconnected

I had a medical procedure that was done. Had even jumped through all the legal hoops that said they had to pay. My expensive medical procedure was finally covered... until they decided it wasn't.

Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Called numerous times. disconnected

My extra benefits card

Account is messed up

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