Manufacturer: Aetna Category: Claims Clear all filters (10 of 10 reviews match)
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Just spoke to Aetna and they have NO record of the claims being submitted. this after I faxed them to their fax number and then followed up by mailing the claims to them in separate envelopes for my claims and my wife's claims separately. What a phony. They just do...
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1.6
Product
Aetna Medical Claim
I didn't like
  • Payment process
#1078694
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I have Aetna through my work so unfortunately I don't have a choice but they appear to be the bottom of the barrel as far as health insurance goes. After reading other reviews, it appears it is standard business for Aetna to have their representatives tell you over the...
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1.0
Product
Aetna Medical Claim
I didn't like
  • Lie to save money
#1067930
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I have spent hours for the past 3 months trying to get an Aetna Medicare clients claims paid. Even though we have our information correct in CAQH Aetna screwed up and listed our clinical psychologist as an LPC -long story short, 3 months later and it's still not...
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Product
Aetna Medical Claim
#1061536
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My grandmother didnt have a choice and was given aetna at the beginning of the year. She used to have coverage and medicare but now she doesnt get anything. Expected to pay out of pocket for hospital stays which shes been in for 2 weeks and denial of therapy. How can...
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1.0
Product
Aetna Medical Claim
#996058
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I will never get Aetna again! They refused to pay for a surgery for my 15 month old son when my doctor was in network referred the surgeon. The facility was in network but the surgeon was not and they refused to pay. They are one of the most expensive providers and...
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Product
Aetna Medical Claim
#943802
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Through my company plan I pay over $700 per month to cover my wife and I through Aetna. So the doctor tells my wife she needs a mammogram because there seems to be a lump in one of her ***. I had been told that our insurance covered critical tests. Wrong. Aetna...
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Product
Aetna Medical Claim
#936775
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The company I work for goes through Aetna for disability leave. I suddenly started missing days to to unexplained fatigue, dizziness, nausea, and high blood pressure. I was unable to drive or work do to passing out. After speaking with my manager I took leave. I called...
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Anonymous
Tim

This is same thing i went through. They absolutely do not care. Have paid them lots of money for coverage that they do not stand behind. They have put me in same situation.

1.0
Product
Aetna Medical Claim
#931788
Reply to reviews
I have several claims resubmitted to Aetna for various reasons. I spend hours on the phone verifying that the provider is in network BEFORE going to see them. Then j spend several more hours after i get a denial explanation letter. I have never before had so many...
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Product
Aetna Medical Claim
#879381
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Aetna - Deny half of what I submitted

#1087979
1.0
Details
Paid the $100 dental reimbursement but only paid my eyeglasses. Denied my husbands 3 times. Each time a different excuse. Same exact form and amount. Went to a DR on their list of DR's but they refused to pay. Said DR is in network but not the group he works for and bills for him. Can't wait till October 15th to drop Aetna and switch to AARP.
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Aetna - Refusal to pay for any knee surgery
1/1

Aetna - Refusal to pay for any knee surgery

#1077191
1.2
Details
I have a congenital problem with my kneecaps. I have tried non invasive methods to deal with it for 19 years. It is finally so painful that I must get help or be incapacitated. They refuse any surgery. Check out the photo of my knee!!!
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money