Product: Aetna Medical Claim Clear all filters (0 of 16 reviews match)
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These guys are awful! They have horrible customer service. They will put you on hold and forget about you. They make you jump through so many hoops and cant get it straight especially since your paying a lot of money for their services. I have been dealing with a claim...
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1.0
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Aetna Medical Claim
#1303127
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Aetna - X-ray

I was supposed to have x-ray, and MRI, done, requested by my Dr. But had to cancel because Aetna wants more proof of why it needs to be done!!! Really? Seriously? Who are you to judge? My Dr. Doesn't just say hey let's do this cause your bored!!!! We pay for it, and it is Dr.s orders!!!! Pissed, and in pain. Want answers! !!
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Aetna Medical Claim
#1165775
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They gave them that info, but denied cause aetna wants more clinical info. Dr has submitted it & has filed an appeal. Waiting to hear back. Surgeon feels i need surgery but i cant even get mri. Ive done everything in order & keep getting denied. If i pay $500 for mri...
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1.0
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Aetna Medical Claim
#1119377
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Aetna - Deny half of what I submitted

Paid the $100 dental reimbursement but only paid my eyeglasses. Denied my husbands 3 times. Each time a different excuse. Same exact form and amount. Went to a DR on their list of DR's but they refused to pay. Said DR is in network but not the group he works for and bills for him. Can't wait till October 15th to drop Aetna and switch to AARP.
1.0
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Aetna Medical Claim
#1087979
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Just spoke to Aetna and they have NO record of the claims being submitted. this after I faxed them to their fax number and then followed up by mailing the claims to them in separate envelopes for my claims and my wife's claims separately. What a phony. They just do...
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1.6
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Aetna Medical Claim
I didn't like
  • Payment process
#1078694
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Aetna - Refusal to pay for any knee surgery

Aetna - Refusal to pay for any knee surgery
I have a congenital problem with my kneecaps. I have tried non invasive methods to deal with it for 19 years. It is finally so painful that I must get help or be incapacitated. They refuse any surgery. Check out the photo of my knee!!!
1.2
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Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
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Product or Service Quality
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Aetna Medical Claim
I liked
  • Insurance company i had before aetna
I didn't like
  • Difficulty with authorization
#1077191
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I have Aetna through my work so unfortunately I don't have a choice but they appear to be the bottom of the barrel as far as health insurance goes. After reading other reviews, it appears it is standard business for Aetna to have their representatives tell you over the...
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1.0
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Aetna Medical Claim
I didn't like
  • Lie to save money
#1067930
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I have spent hours for the past 3 months trying to get an Aetna Medicare clients claims paid. Even though we have our information correct in CAQH Aetna screwed up and listed our clinical psychologist as an LPC -long story short, 3 months later and it's still not...
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Aetna Medical Claim
#1061536
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Aetna never told either surgeon or myself that it was denied. Just found out 5 minutes before appointment. Called up, got an endless stream of advertising and surveys, then got some job-stealing *** in Mumbai who couldn't tell me anything. He connected me to dental,...
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1.0
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Aetna Medical Claim
#1014473
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My grandmother didnt have a choice and was given aetna at the beginning of the year. She used to have coverage and medicare but now she doesnt get anything. Expected to pay out of pocket for hospital stays which shes been in for 2 weeks and denial of therapy. How can...
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1.0
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Aetna Medical Claim
#996058
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