Product: Aetna Health Plan Clear all filters (0 of 26 reviews match)
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I don't see any resolution to solving Aetna customer service issues. They are one of the largest health insurance companies in the US and as long as they keep there investors happy and stock up and their executives keep getting their million dollar bonuses for not...
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Product
Aetna Health Plan
#1222013
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I signed up for a policy under the ACA, month one ok, Month 2 Aetna cancelled the policy without notice and placed me in a new plan where instead of paying a percentage of the previous price for an prescription I now have to pay the full retail price as a contribution...
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Anonymous
Rw

Don't forget to back up!!!

Anonymous
Anonymous

I would follow behind to make sure nothing was missed !!

1.0
Product
Aetna Health Plan
I liked
  • Bill pay
#1014944
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I had a cold with severe congestion, that I felt I could take care of. I got the congestion cleared but I have a dry cough that wont go away. It gets so severe it makes me gag or almost throw up. I recently got Aetna, since I am expecting and I knew my OBGYN would...
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1.0
Product
Aetna Health Plan
I liked
  • Customer service representatives
I didn't like
  • Update who accepts your insurance
  • Update pcp listings
  • Website is not user friendly
#754018
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I can never get any of my questions answered by the website. When I call, the representatives give me information that turns out to be outdated. The doctors they recommend are no longer practicing, or aren't accepting new patients. All I want is to find a doctor, and...
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Product
Aetna Health Plan
I liked
  • Price is low
I didn't like
  • Website is not user friendly
  • Poor communications
  • Struggling to get consistant care
#618635
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I have a health reimbursement fund from my employer that is managed by Aetna. I take a prescription drug and the manufacturer of the drug has a plan that pays all except $5 of my monthly co-pay. The co-pay is $70. Aetna has no way for the drug store to use my drug...
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Anonymous
Anonymous

I found an HRA Steamline (Aetnas term for automatic) Reimbursement Cancelation form online and sent it in to Aetna and they ignorred it. I tried to file an online complaint a...

Product
Aetna Health Plan
#607819
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I checked on Aetna website to make sure a doctor was on the plan before going to see a gastroenterologist. Doctor listed had only one office and went for visit, everything went fine, visit was covered. Had to have a scope done at the same doctor/office and wound up...
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Anonymous
Anonymous

I had the same thing happen to me. I called Aetna to find a surgeon to remove a cancer on my leg. They recommended a Doctor then wouldn't pay the hospital because it wasn't ...

1.0
Product
Aetna Health Plan
I didn't like
  • Difficulty with authorization
  • Struggling to get consistant care
#606795
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I am sure many are experiencing the horrible state of coverage for individual insureds. In short: you pay a whole lot of money but even the most routine claim is denied. This was certainly my experience with Aetna. But, even worse, they FRAUDULENTLY DEBITED MY BANK...
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1.0
Product
Aetna Health Plan
I didn't like
  • Fraudulent billing
  • Poor communications
  • Consumer ripoff
#604109
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I feel your pain on Aetna jerking you around My husband had a type a aorta Dissect. Replaced part of his aorta in the curve . Doctors did a great job !! He had a tear and a place about to blow ! Doctors were amazed he was alive !!! Level 5 trauma !! We have to...
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Product
Aetna Health Plan
#578827
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AETNA is by far the most unethical organization on this planet. Due to the fact that they automatically deny all supposedly covered claims, I was forced to write and submit letters of appeal and more than enough supporting documentation from my physicians. AETNA would...
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1.0
Product
Aetna Health Plan
I didn't like
  • Too many third parties involved
  • Poor communications
  • Struggling to get consistant care
#568518
Reply to reviews
I have Aetna insurance through my mother's work - thanks to our unfortunate Governor changing their insurance plans over from Blue Cross Blue Shield (boy, do I miss them now). They are constantly refusing to pay for simple appointments concerning my birth control or...
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1.0
Product
Aetna Health Plan
#558004
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