Product: Aetna Customer Care Clear all filters (0 of 14 reviews match)
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Aetna - Ann is so rude

I called today about copies of my prescriptions that were to be mailed to me. Talk to Ann who was so rude and would not even give me a chance to speak. I hope I never get her again on the phone if so I will definitely ask for another representative
1.0
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Aetna Customer Care
#1214812
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Aetna - Too long a wait for call back

Going on the 8th hour waiting for Aetna to call back with okay to transport a patient back to a health care facility. Totally unacceptable. Patient is now contacting attorney.
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Aetna Customer Care
#1162356
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Aetna - Incompetent people

My member id was over ridden by another person when i got into their navigator web. That persons history wouldvalways come up in place of mine. I was bounced around from person to person. I was on the phone for 2 hours. Aetna sucks. To fix this problem was too difficult for these idiots.
1.0
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Aetna Customer Care
#1136281
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Aetna Customer Care Review

Horrible communication. Terrible knowledge of their product, consistently misquoting benefits, resulting in members being billed exorbitant, unnecessary out of pocket expenses. Failure to provide medically necessary treatment. Failure to provide case manager to members when services are denied. Do not care about members or their health.
1.0
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
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Aetna Customer Care
#998970
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I just had bad customer experience with Aetna regarding the denial of a mammogram in CT. Coverage of the mammogram is the law in CT. Aetna is denying allegedly because my provider used digital. The customer service person put me on hold twice to clarify as she did no...
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Aetna Customer Care
#965092
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I have had nothing but trouble getting a new prescription from Aetna.I have had the same med for over 8 yrs, but have retired and had to get a new one reordered.This has been going on over 10 days,and Aetna keeps insisting they need authorization from my Doctor.His...
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Aetna Customer Care
#947423
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Aetna reps give false information so the company does not have to pay bills. I'm federal employee who has Aetna insurance and called the 800 phone number to verify that a doctor was in network and they told me he was. After I used the doctor now they will not pay...
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1.0
Hedgesville, West Virginia
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Aetna Customer Care
I didn't like
  • Wrong information
  • Misleading informatio
#914262
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Aetna sent me a bill w a due date of 5-31-16. I called to pay. They would not let me pay and stated the cancel had been cancelled 5-9-16. I have spent about 10 hrs on the phone w incompetent unknowledgeable representatives on both end. I have submitted records...
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Anonymous
Anonymous

I may be wrong, but I don't think the American people could possibly be successful in winning a lawsuit against the healthcare marketplace (that would be wonderful, though); b...

1.0
Product
Aetna Customer Care
I liked
  • Dropped calls
  • Promise of affordable care
  • Take peoples health for joke
I didn't like
  • Poor website
  • Deductible too high
  • Agents give incorrect informtion then you are in bind
#863457
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I requested a letter from Aetna (a copy of the letter stating that they will not pay for Actos if taken after a certain date). I was told by the bosses that they will get that right out. I am part of the Actos law suit and Aetna is costing me about $30,00 to $40,000...
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1.5
Product
Aetna Customer Care
I didn't like
  • Cannot count on them
#860100
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Aetna not only did not pay anything, but when I called them, they could not even find my records as a policy holder. Once they did find my records, it was not updated and had not been updated for the year. I kept getting bounced around from Member Services Reps to...
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Anonymous
Anonymous

It's not Obamacare, it's insurance greed. It has been like this for decades. Obamacare set out to stop so much of the nonsense.

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Aetna Customer Care
#835932
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