Product: Aetna Claim Clear all filters (19 of 19 reviews match)
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#1 Issue: ongoing since January 2016 is that Aetna Network Management indicates to my provider his reimbursement is $80-84; yet Aetna continues to process claims only paying provider $55. Week after week, month after month, Aetna has not resolved this issue. #2 Issue:...
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1.6
Product
Aetna Claim
I didn't like
  • Customer service that can not resolve issue on first call
  • Lack of follow-up from customer service reps
#919627
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We switched from part D coverage to Aetna's Gold PPO (what a joke this is) so called managed care ! . I should have known that any company that calls you to complete survey questions before your coverage is in effect should be a tip off. these idiots tell...
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Anonymous
Anonymous

I finally received my treatment 6 weeks past the time it was due.my co pay was immediate payment of over $3800 Am I happy no because I was in the hospital for my first t...

1.0
Product
Aetna Claim
I didn't like
  • Constant run around no decision makers
#780225
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I am writing this from a dental services provider aspect. Working with Aetna Dental Insurance has been an absolutely awful and frustrating experience to say the least. I have been trying to work with them on a pending payment for a patient, that is now almost one year...
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1.0
Product
Aetna Claim
I didn't like
  • Failure to pay any claims
  • Slow claims
  • Poor communication
#634074
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Aetna - ***

#1090500
Denial, denial, denial. Denied claims left and right. They are liars and thieves. Even after calling and verifying services they still denied the claim. I have been in battle with the For 4 months. They let you pay $11,000 deductible and then start denying claims.
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Aetna Claim Review

#918113
Iwas suppose to receive a claim form they said they sent it august 26 2016 its been 2 weeks nothing i called again sept 11 she said they were sending another one my father died july 28 2016 i sent in everything they ask for. He was insured for 1,000 dollars and yet iam having ahard time collecting why hadnt i received the claim form . Poor business
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Aetna Claim Review

#615312
Do not pay claims!state due to pcp not elected!even though they were!terrible costumer service!GI docs will not accept Aetna due to non payment issues!
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Aetna Claim Review

#526167
I had no idea Aetna operated in a negative manor until it happened to me today. They're starting to say they didn't receive the medical information for my std claim now. According to the reviews I've read online, i now know where this is headed. They haven't paid my claim for a month now. Sad.
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My husband and i were excitedly expecting a baby in April. The entire pregnancy i went to the same provider at the same location with the same card and i had verified (numerous times) that this provider and location WERE indeed in network. "yes, yes, ma'am, yes, they...
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1.0
Product
Aetna Claim
I didn't like
  • Slow claims
  • Misinformed reps
  • Entire experience
#579982
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Aetna has moved almost every claim for 2014 into an out of network deductible in order to avoid paying it and hone refused to pay prenatal care for my wife and then refused to cover the birth of the child. Not only this aborations have occurred but my premium went from...
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1.0
Product
Aetna Claim
#560459
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Im a home care provider this is my only source of income,The first of June 2014 I sent claims to be paid I called the following week to see had my claim been received The lady on the other end said no Then Aenta emails me a claim number and submit number and was told...
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Product
Aetna Claim
#505775
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These bastards are unbelievable - EVERY TIME I need to get a prescription refilled or have a claim filed, Aetna screws up - they DENY ALL legitimate claims and lie to the pharmacy about my copay. I've spent days/weeks/months battling them for even the smallest claims....
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Product
Aetna Claim
#503173
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Logging complaint is a mess and is designed to stonewall - Work hours are short - they close by 06:00 PM EST. - If you call you will not be able to talk to anyone the machine takes you around. - If you log in complaints - you will not have any reference to it left in...
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Product
Aetna Claim
#472165
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Aetna just denies claim for no good reasons. I think the workers get commission for denied claim the more they deny the more money they get. I wish no one should have Aetna its is not good for patients and not good for providers because when provider does not get his...
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Anonymous
SS

Yes, I agree. Aetna is an evil company that needs to be declared illegal. Once, they denied the coverage for my second visit to a doctor whereas the first and the third visits...

Product
Aetna Claim
#432116
Reply to reviews
I am writiing to express my COMPLETE disguise on how my short term medical claim has been handled. I orginally called in April and requested to be on a short term disability leave and was asked a host of questions provided all information needed and so did my...
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Product
Aetna Claim
#324264
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