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I hurt my shoulder in may. Went to dr in june, had xray which showed bones ok. Went to 5-1/2 wks of pt. Stopped pt cause they said arm was getting worse & they cant help. Went to surgeon & got cortisone injection, didnt help. Dr wanted mri, but they declined cause it...
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1.0
#1119377
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After my family doctor order a transrectal UC that found a small tumor on my prostate, I had me records sent to my urologist. He ordered an MRI. It was denied twice. Finally they allowed it. The MRI showed that The tumor was actually larger than the UC spotted. He...
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4.0
#1087538
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I went to the dentist got work done supposedly Aetna covered the work being performed. 3 months after the procedure i get a bill for 140 dollars stating i need to pay my dentist because insurance did not cover all the amount for a cleaning. What a rip off why the ***...
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#1087273
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Aetna - ***

Aetna
#1090500
Denial, denial, denial. Denied claims left and right. They are liars and thieves. Even after calling and verifying services they still denied the claim. I have been in battle with the For 4 months. They let you pay $11,000 deductible and then start denying claims.
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Aetna - Deny half of what I submitted

Aetna
#1087979
1.0
Details
Paid the $100 dental reimbursement but only paid my eyeglasses. Denied my husbands 3 times. Each time a different excuse. Same exact form and amount. Went to a DR on their list of DR's but they refused to pay. Said DR is in network but not the group he works for and bills for him. Can't wait till October 15th to drop Aetna and switch to AARP.
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Aetna - Refusal to pay for any knee surgery
1/1

Aetna - Refusal to pay for any knee surgery

Aetna
#1077191
1.2
Details
I have a congenital problem with my kneecaps. I have tried non invasive methods to deal with it for 19 years. It is finally so painful that I must get help or be incapacitated. They refuse any surgery. Check out the photo of my knee!!!
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Aetna - No money back

Aetna
#1056467
1.0
Details
I cancelled and they haven't sent me my money.They said they put it back into my bank account.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
I submitted separate claims for both myself and my wife on June 13 and then again submitted complaint forms on July 19. Just spoke to Aetna and they have NO record of the claims being submitted. this after I faxed them to their fax number and then followed up by...
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1.6
I didn't like
  • Payment process
#1078694
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I am a recovering cancer patient, I have pain due to the overall treatment and rebuilding of my neck. I take pain medication and to avoid anyone getting the prescriptions drop them off and pharmacy fills it as soon as Aetna authorizes. I get a call from the Pharmacy...
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1.0
I didn't like
  • Customer service
#1077092
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I have Aetna Medicare. For two months they said I wasn't a member. I kept telling them I was and if I wasn't why were they taking my money out of my account. Finally they said I needed to update my account. After two months they finally decided I was a member. Now onto...
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#1072987
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I have Aetna through my work so unfortunately I don't have a choice but they appear to be the bottom of the barrel as far as health insurance goes. After reading other reviews, it appears it is standard business for Aetna to have their representatives tell you over the...
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1.0
I didn't like
  • Lie to save money
#1067930
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Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is always denied. I will list some of the prescribed medications now DENIED by Aetna. Novolog insulin, Bayer blood test strips, Pulmicort nebulizer and...
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4.0
I didn't like
  • Constant run around no decision makers
#1067259
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These greedy fks, are making me pay for a plan i dont use nor want, granted i have a court order to do so, but i also i have a court order ending this money grabbing!! My kids doctor doesn't even accept this crappy insurance!! Nor does her mother want it.. so now i...
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1.0
#1066348
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While having my 2nd back sx, Aetna decided by their "peer-to-peer", AN OBGYN to my neurosurgeon, that that was a peer review, um how? That the next level up didn't need to have sx at the time because, although it had a grade 4 fissure and still had some fluid in it, it...
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1.0
#1064955
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