I hurt my shoulder in may. Went to dr in june, had xray which showed bones ok. Went to 5-1/2 wks of pt. Stopped pt cause they said arm was getting worse & they cant help. Went to surgeon & got cortisone injection, didnt help. Dr wanted mri, but they declined cause it...Read more
Aetna - Suspected prostate cancer
After my family doctor order a transrectal UC that found a small tumor on my prostate, I had me records sent to my urologist. He ordered an MRI. It was denied twice. Finally they allowed it. The MRI showed that The tumor was actually larger than the UC spotted. He...Read more
I went to the dentist got work done supposedly Aetna covered the work being performed. 3 months after the procedure i get a bill for 140 dollars stating i need to pay my dentist because insurance did not cover all the amount for a cleaning. What a rip off why the ***...Read more
Aetna - ***
Denial, denial, denial. Denied claims left and right. They are liars and thieves. Even after calling and verifying services they still denied the claim. I have been in battle with the For 4 months. They let you pay $11,000 deductible and then start denying claims.
Aetna - Deny half of what I submitted
Paid the $100 dental reimbursement but only paid my eyeglasses. Denied my husbands 3 times. Each time a different excuse. Same exact form and amount. Went to a DR on their list of DR's but they refused to pay. Said DR is in network but not the group he works for and bills for him. Can't wait till October 15th to drop Aetna and switch to AARP.
Aetna - Refusal to pay for any knee surgery
I have a congenital problem with my kneecaps. I have tried non invasive methods to deal with it for 19 years. It is finally so painful that I must get help or be incapacitated. They refuse any surgery. Check out the photo of my knee!!!
Aetna - No money back
I cancelled and they haven't sent me my money.They said they put it back into my bank account.
I submitted separate claims for both myself and my wife on June 13 and then again submitted complaint forms on July 19. Just spoke to Aetna and they have NO record of the claims being submitted. this after I faxed them to their fax number and then followed up by...Read more
I didn't like
- Payment process
I am a recovering cancer patient, I have pain due to the overall treatment and rebuilding of my neck. I take pain medication and to avoid anyone getting the prescriptions drop them off and pharmacy fills it as soon as Aetna authorizes. I get a call from the Pharmacy...Read more
I have Aetna Medicare. For two months they said I wasn't a member. I kept telling them I was and if I wasn't why were they taking my money out of my account. Finally they said I needed to update my account. After two months they finally decided I was a member. Now onto...Read more
I have Aetna through my work so unfortunately I don't have a choice but they appear to be the bottom of the barrel as far as health insurance goes. After reading other reviews, it appears it is standard business for Aetna to have their representatives tell you over the...Read more
I didn't like
- Lie to save money
Aetna has declined many types of prescribed medications and continues to require a "prior authorization " that is always denied. I will list some of the prescribed medications now DENIED by Aetna. Novolog insulin, Bayer blood test strips, Pulmicort nebulizer and...Read more
I didn't like
- Constant run around no decision makers
These greedy fks, are making me pay for a plan i dont use nor want, granted i have a court order to do so, but i also i have a court order ending this money grabbing!! My kids doctor doesn't even accept this crappy insurance!! Nor does her mother want it.. so now i...Read more
While having my 2nd back sx, Aetna decided by their "peer-to-peer", AN OBGYN to my neurosurgeon, that that was a peer review, um how? That the next level up didn't need to have sx at the time because, although it had a grade 4 fissure and still had some fluid in it, it...Read more
Do you have something to say about Aetna? What happened? What can we help you with?