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  • Customers like
    • Price is low2
    • Customer service representatives1
    • Some customer service reps1
  • Customers don't like
    • Poor communications9
    • Struggling to get consistant care8
    • Difficulty with authorization7

  • 22 hours ago
  • Health Insurance
  • Lewiston, Maine
  • Mri
  • 3

waiting for an answer on an MRI ....it's been a week ....and it can be done in one day ,,,,what's YOUR problem .....It's just an x-ray machine ...My health care ppl are at St. Mary's at Mollison Way in Lew. Me. they try hard to take care of me , but you hold it all up .....they need this to help me get better ,,,,,and you don't care ....I have over 2000 followers on my web page , that will be my... Read more

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  • Jun 23
  • Health Insurance
  • Katy, Texas
  • Insurance Coverage
  • 15
  • REVIEW RATING 3/5

Got a shoulder injury, doctors want me to get an MRI to check for serious damage BUT OH WAIT!!!! AETNA! Won't cover my MRI, use any other insurance company, sadly we don't have a choice, if you do, don't use this trash. Now I won't be able to tell if I need surgery for my injury. This company is trash and should go out of business and hopefully dies a painful death. NEVER use Aetna if you have a... Read more

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  • Jun 20
  • Health Insurance
  • Mountain View, Arkansas
  • Staff
  • 19
  • REVIEW RATING 3/5

First of all the Aetna Customer Service Staff is RUDE. They don't listen, they talk over you, they pass you from person to person. 8 disconnects also. I have spent Hours and I mean Hours over 4 days trying to get a shoulder surgery approved. I am an RN and I could not believe when the "Nurse" who declined my surgery was by the way chomping gum and informed me she was "going home in 5 minutes... Read more

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  • Jun 16
  • Health Insurance
  • Schenectady, New York
  • Dental Insurance
  • 3
  • 3
  • 165
  • REVIEW RATING 4/5

I have Aetna insurance through my job and I was excited when I only had to pay $25 a week for my health, dental and RX insurance. I had Aetna for more than 3 months so I decided to go to the dentist for a cleaning and 3 fillings. I was informed that my insurance (Aetna) does not cover the whole cost which meant I would have to pay $349 out of pocket for a cleaning and 3 fillings. I immediately... Read more

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  • Jun 14
  • Health Insurance
  • Champaign, Illinois
  • Insurance Claim
  • 39
  • REVIEW RATING 4/5

A few years ago my company did away with insurance choices and gave us Aetna. Thing went down hill from there. Each year higher and higher deductibles, higher premiums and a list of hoops that the insured has to jump through in order to get covered or get penalized. My company also has Aetna taking care of Short Term Disability claims. This has also been a disservice to the employee/insured. I'm... Read more

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  • Jun 01
  • Health Insurance
  • Saint Paul, Minnesota
  • Fsa Account
  • 30
  • REVIEW RATING 3/5

I have tried THREE+ times and my employer has tried to change my address on my FSA account, still not changed. Medical and dental can get changed but with the FSA side of Aetna they keep saying the account manager needs to change it. Its been over a year and they still cannot get this right. Horrible customer service that never helps! This last call I asked for a supervisor and was put on... Read more

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  • May 27
  • Health Insurance
  • Irvine, California
  • Health Insurance
  • 63
  • REVIEW RATING 4/5

I have had health insurance for the past 8 years with previous companies without having a single problem or incident until my company I was with adopted Aetna as their insurance provider. I was not happy at all. Aetna has rediculous overpriced insurance with outrageous deductibles. What doesnt make sense is I pay a monthly fee for an insurance that doesnt pay for anything until my outrageously... Read more

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  • From mobile
  • Aetna
  • May 20
  • by anonymous
  • #638634

My mother has had Aetnaa insurance for 40 years. Now, toward the later part of her life, she had a stroke. Now, Aetna is saying she is too old to benefit from rehab. Has the family making ppeals to Aetna s rude evaluation. They refuse coverage to her, who has paid premiums for decades! My name is Leland Meller. I am very dissatisfied! Add comment

  • May 12
  • Health Insurance
  • Nashville, Tennessee
  • Health Insurance Claim
  • 65
  • REVIEW RATING 4/5

I have been denied medication that I need. My doctor has appealed 3 times already. I have chronic degenerative disc disease and had a lumbar fusion. I had another disc herniate, was bent over and in excruciating pain. Aetna had my doctor wait 3 months before I was approved for the MRI. I had rotator cuff surgery and my doctor had to reattach muscle to bone. It was more painful than my back... Read more

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  • May 11
  • Health Insurance
  • Dental Insurance
  • 43
  • REVIEW RATING 5/5

I am writing this from a dental services provider aspect. Working with Aetna Dental Insurance has been an absolutely awful and frustrating experience to say the least. I have been trying to work with them on a pending payment for a patient, that is now almost one year late. Aetna had sent this payment to the wrong dental office, and an office in which we are not even affiliated with, nor have we... Read more

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