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Aetna

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89 complaints

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Aetna is a company that was established in 1850 when its first life insurance policy was issued.

At the present time the company is headquartered in Hartford, Connecticut. Aetna specializes in health care plans and provides a set of different traditional and customer-oriented health care insurance products and health insurance-connected services such as pharmacy, dental, disability plans, medical management, etc.

Net income of the company is $1,702 billion. It employs 31,000 people. This diversified health care benefits company is on the lists of Fortune 100. Nowadays Aetna is represented in Canada, Australia, Great Britain, Spain, China, Indonesia and Korea. Please try to contact Aetna Customer Service directly prior to posting any complaints on this site.

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Aetna Reviews

Anonymous
Aetna & its Relationship with Kelsey-Seybold in Houston

I am so heartbroken that Aetna and the Kelsey-Seybold clinics in Houston cannot work out an agreement. I have been with Kelsey for over a decade and have relationships with all my...

#291256
Jan 23, 2012
38

Drzoltar
Aetna Healthcare customer service is non-existant

I'll make this short and sweet:1) They lost my FSA paperwork I sent in. So I resent it via delivery confirmation the next time.2) They won't return my ca...

#289058
Jan 14, 2012
63

Anonymous
Aetna RX Pharmacy - Worst Service Ever

I ended up having to select health ins. as a federal empl. planning on retiring in 5 yrs. I still have my husband's United Healthcare and they are just the best. Since Aetna i...

#287349
Jan 08, 2012
90

Btball
Aetna never delivered prescription and continues to bill

Aetna RX home delivery failed to deliver a prescription in October of 2010. I reported the missed delivery, they sent a replacement delivery and I paid for that. Then the billed me...

#287219
Jan 07, 2012
78

Anonymous
Aetna is an Unethical,Sleazy Company

I have Aetna health insurance and was considering a medical procedure recommended by my Dr. Since i couldn't afford an expensive procedure, my decision whether to go ahead was ...

#285459
Dec 31, 2011
175

First son
Aetna stinks

I have read many complaints about Aetna---Have also suffered for two years with them thru retiree coverage -- it is only option company provides, costs per month have skyrocketed a...

#276395
Nov 21, 2011
236

Anonymous
Aetna Insurance

My son was injured, needed an MRI. AETNA insurance refused payment because no one called to get their permission for an out of network service. The hospital had used AETNA in the p...

#274702
Nov 13, 2011
259

Mlayman
DID ANYONE ELSE WITH AARP Aetna GET A HUGE PRICE INCREASE

I recently recieved notice that my health insurance through AARP AETNA was going up $62 per month starting January 2012. This is after a $40 dollar increase in January 2011. I have...

#271792
Oct 31, 2011
275

Phdmom
Aetna's terrible claims reimbursement

I have three small children and zero time to spend on the phone with Aetna babysitting my insurance reimbursement claims for services that are covered under my plan. Over the last ...

#270152
Oct 24, 2011
283

Lifex5
Aetna HEALTH INSURANCE

Aetna sucks and they have very rude people working for them. they treat plople like liars. I am on a LOA from work and was getting paid short term disablity. ...

#269736
Oct 21, 2011
217

Geoxxx
Aetna - I believe AARP is doing a disservice to many

AARP should not endorse any plan that does not treat AARP members as a group!!! The reason we join AARP is the power of the group. If companies want to make offers to seniors thro...

#263925
Sep 24, 2011
361

Stormi
Aetna - Billed for item not shipped

I have complained to both Aetna and my credit card company that I was charged $150 co-pay on an item not shipped. They will do nothing except tell me I am wrong. They are the one...

#262523
Sep 17, 2011
212

RJOGuill...
AAFES &Aetna Violate RICO

To: Jackie Barley (Aetna Insurance, Designated Hit-Woman) Date: 09/02/11Subject: LETTER of APPEAL to request that Aetna & A...

#259847
Sep 04, 2011
345

GLS1246
Aetna don't like Asthma rescue inhalers

I have severe asthma, and request a recue inhaler. On our old plan I was paying $10.00 for Ventolin HFA 90mg 200 count inhaler.Today I picked up my prescription and had to pa...

#257501
Aug 24, 2011
397

Anonymous
Aetna - 3 days to pay the bill!!

I absolutely hate this awful company. They sent my bill out on 8/16 - I received it on 8/23 and they state a due date of 9/1. Basically, this gives me 3 days to pay an $1,100 bill ...

#257276
Aug 23, 2011
444

Gwprice
Aetna AARP Health Insurance

Be very careful when buying Health Insurance with AARP & Aetna. I purchased a health/prescription plan only to find out that Aetna performs fraud and changes your submitted claims...

#257106
Aug 22, 2011
488

Mizike5000
Aetna Healthfund is a scam

I joined Aetna healthfund through my employer this year. Only this week have I figured out the scam. I went to the dentist yesterday and after my exam I was given the total work t...

#254416
Aug 09, 2011
617

Peachy
AARP/Aetna

If you have EVER had ANY medical condition whatsoever or if you smoke, don't bother even applying for the Aetna Health Insurance offered by AARP. I recently retired ...

#249681
Jul 18, 2011
506

Culam4
Aetna withheld billing code information

I called Aetna twice before starting allergy shots to confirm everything was covered and I even double checked to make sure my doctor was in-network despite the website stating so....

#249587
Jul 17, 2011
438

Seattle1...
Aetna won't provide short term disability, or a clear process.

Dealing with Aetna has been the most frustrating set of experiences in my entire life. The process of asking for short term disability has been going on about 6 months. I have no i...

#247176
Jul 05, 2011
545

Abbey
Aetna Health Insurance Unfairly Denies Coverage to Invididuals

Aetna's underwriting will make individual applicants go through the wringer by having their third party to harass one to get medical information. This occurred to me over a mon...

#245701
Jun 27, 2011
490

Angilynn
Aetna insuarance for std and ltd is a fraud

I have aetna inuarance through my job at Daltile in muskogee.Aetna does not pay us on our std when we need to use it.Aetna is negligent and fraudlant.Somebody needs to do something...

#244070
Jun 18, 2011
450

Anonymous
Aetna Long Term Disability Services is a Scam

Aetna Disability Services convinces employers they can save money by managing their Long term Disability plans. Employers bite on the money saving with fewer employees not realizi...

#243000
Jun 13, 2011
602

Anonymous
Aetna - Claims Handling

Atena gives me the run around on paying my FSA Claim. My company did have United Health care and we never had this problem with them on our FSA account. I feel Atena trys to weigh ...

#239829
May 26, 2011
395

Anonymou...
Basic Understanding of Aetna's manipulation on consumers and doctors

Do not take out AETNA insurance, not even through your employer, insist on another insurance plan. Education is key: Physicians or Group of Physicians negotiate a contract to be "I...

#239711
May 26, 2011
543

Very Ang...
Aetna misinforms or swindles - either way they suck

I started allergy shots less than a year ago. Before I started shots, I called customer service to ask about how much would be covered. They told me they cover 100%. Customer se...

#239259
May 23, 2011
377

Anonymous
Aetna-Worst Health Insurance

Aetna has major problems with it's customer service and website which is not user friendly. I am working 3 part time jobs so I have very little time to contact Aetna. I wante...

#238902
May 21, 2011
431

Shellmes...
Aetna: "Routine Exam" doesn't include talking to your doctor

Aetna schedule of benefits shows that there is a no co-pay and deductible is waived for routine physical exams. Did you know that routine doesn't include talking to your doctor ab...

#238566
May 19, 2011
664

Aetna su...
Aetna Refuses to Pay for ANYTHING!

Aetna is without a doubt the WORST health insurance you could purchase. It's a rip off and a total waste of money. I got this garbage insurance through my workplace last August...

#236195
May 06, 2011
786

Lexiegram
Change Insurance Companies Now! Don't use Aetna!

Usually at the beginning of each year, an employee has the opportunity to change insurance companies, dental, etc. Thank God we switched to BCBS, so far the claims have been comple...

#233576
Apr 21, 2011
415
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Related Information

Health Insurance
Health insurance is coverage for hospital, physician, and other medical expenses resulting from illness or injury. Whole life insurance may also be recognized as ordinary life, straight life or permanent life insurance. It is a life insurance policy that provides death protection for the insured person for the entire lifetime. An insurance payout is made to the contract's beneficiaries when the insured person dies. It consists primarily of the mortality charge which is the part of your premium that pays for the life insurance coverage. The secondary part of your premium pays for an investment component which builds up a cash value that the policyholder may withdraw or borrow against. The policyholder typically pays a level premium for his whole life, although some policies may differ in this respect. Life insurance is intended to substitute a paycheck and care for a family that still relies on your income. Most people do not have life insurance after the age of 65. Whole life premiums are far more costly than term life insurance premiums. Whole life is pricey because you are paying for a life insurance policy as well as an investment. The rate of return on a whole life insurance policy is very low when judged against other investment opportunities. Whole life insurance should not be used exclusively as an investment. Policyholders have no input into the investment management process of a whole life policy. It may take at least 10 years for a whole life insurance policy to gain any real cash value.

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