1.2
  • Price is low2 votes
  • Customer service representatives1 votes
  • Some customer service reps1 votes
  • Poor communications7 votes
  • Difficulty with authorization6 votes
  • Misinformed reps6 votes
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  • Apr 08
  • Health Insurance
  • Guatemala City, Guatemala
  • Health Insurance Claim
  • 21
  • REVIEW RATING 4/5

Last year I was hospitalized out of country (Guatemala) On their web site instruct for out of country hospital stays to pay out of pocket and submit for re-imbursement. I made sure to ask for as much detailed billing I could given I was in a foreign country and I only speak some Spanish. I submitted this to Aetna and for the past 10 months they have been avoiding honoring this claim. They... Read more

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  • Apr 07
  • Health Insurance
  • Tampa, Florida
  • Health Insurance Claim
  • 21
  • REVIEW RATING 4/5

Save your money and pay for your health insurance yourself. Regardless of what your "plan" says, these morons don't pay and fight EVERY claim. My doctor's office says they are the worst insurance company they deal with. They delay payment on every single claim until you appeal. Someone needs to SUE the *** out of this company. I no longer have them, THANK GOD! I will never pay AETNA a penny... Read more

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  • Apr 06
  • Health Insurance
  • Columbus, Ohio
  • Health Insurance Plan
  • 14
  • REVIEW RATING 4/5

I can never get any of my questions answered by the website. When I call, the representatives give me information that turns out to be outdated. The doctors they recommend are no longer practicing, or aren't accepting new patients. All I want is to find a doctor, and get my prescriptions taken care of!! Basic stuff. This is so frustrating. I even raised my insurance coverage up to the more... Read more

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  • From mobile
  • Aetna
  • Apr 03
  • by anonymous
  • #617554

Worst insurance for medical coverage I have ever had. Nothing but b s with coverage. I've been waiting for a very expensive prescription which they approved in writing on March 4th. Still no answers on when I'll get it. Probably after I die. Add comment

  • Mar 30
  • Health Insurance
  • Reisterstown, Maryland
  • Synthroid Insurance Coverage
  • 2
  • 2
  • 69
  • REVIEW RATING 5/5

Back in August of 2013 (when I didn't have Aetna), I was diagnosed with thyroid cancer. My thyroid has since been removed, but I have severe, recurrent hypothyroidism that requires I stay on a high dose of levothyroxine (Synthroid, for instance - it's what the thyroid makes to keep our bodies, brains, and hormones regulated and active. Without it, we feel fatigue, nausea, lose vision, etc). I... Read more

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  • From mobile
  • Aetna
  • Mar 30
  • by anonymous
  • #615312

Do not pay claims!state due to pcp not elected!even though they were!terrible costumer service!GI docs will not accept Aetna due to non payment issues! Add comment

  • Mar 19
  • Health Insurance
  • Health Insurance Provider Network
  • 35
  • REVIEW RATING 4/5

called new primary doc. doc is an aetna provider. docs office called aetna while i was there. they confirmed that my aetna card is valid for their practice. had my physical. need cholesterol meds and my blood pressure is high. aetna refuses to apply to my deductable they claim that doc is not a participating doctor...although he is and has other aetna patients...now not only will i have to... Read more

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  • Mar 13
  • Health Insurance
  • Easton, Maryland
  • Prescription
  • 35
  • REVIEW RATING 4/5

I have a health reimbursement fund from my employer that is managed by Aetna. I take a prescription drug and the manufacturer of the drug has a plan that pays all except $5 of my monthly co-pay. The co-pay is $70. Aetna has no way for the drug store to use my drug manufacturers rebate so they automatically deduct $70 from my fund every month. When I complained, they blamed the drug store... Read more

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  • Mar 11
  • Health Insurance
  • Clinton, Iowa
  • Health Insurance Provider Network
  • 61
  • REVIEW RATING 3/5

I checked on Aetna website to make sure a doctor was on the plan before going to see a gastroenterologist. Doctor listed had only one office and went for visit, everything went fine, visit was covered. Had to have a scope done at the same doctor/office and wound up with a bill for over $3000 because the facility was not on the plan. I called Aetna and asked why I had to pay the bill; they said... Read more

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  • Mar 11
  • Health Insurance
  • Pebble Creek, Florida
  • Mri Coverage
  • 36
  • REVIEW RATING 3/5

This is the worst insurance I have ever had. I needed an mri for My shoulder and they denied me so here I am in pain have to wait longer for another appointment for later. In the mean time I can not pick up anything due to a doctor that has not seen me! The pain is terrible but they do not care about you only not having to pay. Heath care with this insurance is a joke and so is everyone there.... Read more

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