Aetna Complaints and Reviews

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Aetna
Main address: 151 Farmington Avenue 6156 Hartford CT
1-800-756-7039, (for non members ) 1-800-MY-H, , http://www.aetna.com/about-aetna-insurance/contact-us/forms/about/contact_us.html
  • 172 complaints
  • $230K claimed losses
  • $1.3K average
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  • Sep 18
  • Health Insurance
  • Health Insurance Claim
  • 24

I filed my first claim with them 05/07/2014, I have a $3000 deductible. Met deductible back in end of July. They started paying out 80%, Sept 11 tried to get two prescriptions filled and my pharmacy said I hadn't met deductible according to Caremark. My prescription benefits are integrated with medical plan. I called Caremark, they said I had $87.38 left on my deductible. Called Aetna, they said... Read more

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  • Sep 11
  • Health Insurance
  • Milwaukee, Wisconsin
  • Mail Order Pharmacy
  • 10

Aetna's pharmacy is incredibly slow at processing orders. It is not unusual for prescriptions to take 3-4 weeks to process. Aetna will tell you that they have 12-14 days to process a prescription once received. This does not include shipping time. When there is an issue with a prescription, Aetna does NOT notify the consumer! We waited 4 weeks before finding out there was an issue. We've used... Read more

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  • Sep 11
  • BBB - Better Business Bureau
  • Houston, Texas
  • Health Insurance Billing
  • 16

This insurance company is just the worst. After the past 2 years of experiencing problems with this insurance company after submission of claims as a provider, they continue to pay claims how they want to and not in compliance with Federal ERISA statutes. As a provider, I have spent numerous man hours calling this insurance, submitting reconsideration requests and appeals only to have the run... Read more

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  • Aug 25
  • Health Insurance
  • Seattle, Washington
  • Policy Coverage
  • 45

I was in need of hearing aids and contacted Aetna prior to my selection and purchase to confirm the policy coverage. After nine months, I am still fighting with them to pay what they told me they covered. The customer service representatives still tell me I am correct, yet their claims department still deny the payment. I filed an appeal which was approved, yet the payments are still denied and... Read more

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  • Aug 05
  • Health Insurance
  • Fsa Claim Denial
  • 1
  • 1
  • 30

They deny every FSA claim at least twice despite the fact that they are approved (by the irs) as legitimate I eventually get my money but only after spending time and money and after they keep my money longer and no doubt use it to make more money It's no wonder health insurance cost so much with bureaucrats like these creating paperwork to clog the system - how about the KISSS principle you... Read more

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  • Jul 30
  • Health Insurance
  • Poor Insutance Coverage
  • 106

I have Aetna. I went to my gynecologist because the yeast infection I had treated with monistat seemed to have gone away, but I started having weird symptoms down there. My dr said she saw a lot of yeast, diagnosed it as yeast and BV, as well as sent out a sample to a lab. The lab tested for 3 things: trich (unnecessary because I'm a virgin), yeast (which came up POSITIVE) and bv (which came up... Read more

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  • Jul 25
  • Health Insurance
  • Undelivered Medication
  • 29

On July 5th I ordered my Son's medication. I called Aetna home delivery every day and get the same run around. They say it is ready for labeling and being despenced right now and will ship with in 12 hours. As of today three weeks later since I first place the order the medication has not shipped yet. They seen not to care about the people that need their medication. This is not the first... Read more

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  • Jul 24
  • Health Insurance
  • Memphis, Tennessee
  • Health Insurance Claim
  • 33

I am in my third year of chronic illness that has caused me persistent fever; constant pain; heart, thyroid and adrenal dysfunction; breathing difficulties; joint inflammation; foot, ankle and leg pain; difficulty swallowing; numbness; depression; confusion; anxiety, sleeplessness, etc. I have "objective" testing that has garnered me each of these diagnoses, simultaneously: Lupus, Rheumatoid... Read more

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  • Jul 18
  • Health Insurance
  • Medical Insurance Coverage
  • 63

I am an aetna member. what does THAT mean?? well, no one really knows. i guess i'm an aetna NUMBER that has done what im supposed to do, call my insurance to verify that my provider is in network. so thats what i did. six times to be exact. as i was pregnant, i wanted to assure myself i wouldnt be delivering in an out of network headache. all six times, i spoke to different represenatives, jose,... Read more

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  • Jul 14
  • Health Insurance
  • Los Angeles, California
  • Health Insurance Payment
  • 51

Another reviewer here posted a complaint about Aetna not paying legitimate claims. It happened to us too. Aetna refuses to pay a medical visit of my child under an absurd pretext that if he was an adult he wouldn't be eligible for this medical visit. Well, he is NOT an adult, he is a child and I cannot believe this is happening. We also spent hours on the phone with the insurance, sent appeals... Read more

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