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  • Customers like
    • Price is low2
    • Customer service representatives1
    • Some customer service reps1
  • Customers don't like
    • Difficulty with authorization7
    • Struggling to get consistant care7
    • Poor communications7

  • 2 days ago
  • Health Insurance
  • Irvine, California
  • Health Insurance
  • 13
  • REVIEW RATING 3/5

I have had health insurance for the past 8 years with previous companies without having a single problem or incident until my company I was with adopted Aetna as their insurance provider. I was not happy at all. Aetna has rediculous overpriced insurance with outrageous deductibles. What doesnt make sense is I pay a monthly fee for an insurance that doesnt pay for anything until my outrageously... Read more

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  • From mobile
  • Aetna
  • May 20
  • by anonymous
  • #638634

My mother has had Aetnaa insurance for 40 years. Now, toward the later part of her life, she had a stroke. Now, Aetna is saying she is too old to benefit from rehab. Has the family making ppeals to Aetna s rude evaluation. They refuse coverage to her, who has paid premiums for decades! My name is Leland Meller. I am very dissatisfied! Add comment

  • May 12
  • Health Insurance
  • Nashville, Tennessee
  • Health Insurance Claim
  • 35
  • REVIEW RATING 4/5

I have been denied medication that I need. My doctor has appealed 3 times already. I have chronic degenerative disc disease and had a lumbar fusion. I had another disc herniate, was bent over and in excruciating pain. Aetna had my doctor wait 3 months before I was approved for the MRI. I had rotator cuff surgery and my doctor had to reattach muscle to bone. It was more painful than my back... Read more

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  • May 11
  • Health Insurance
  • Dental Insurance
  • 22
  • REVIEW RATING 5/5

I am writing this from a dental services provider aspect. Working with Aetna Dental Insurance has been an absolutely awful and frustrating experience to say the least. I have been trying to work with them on a pending payment for a patient, that is now almost one year late. Aetna had sent this payment to the wrong dental office, and an office in which we are not even affiliated with, nor have we... Read more

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  • Apr 27
  • Health Insurance
  • Mri
  • 60
  • REVIEW RATING 4/5

Went to medical facility for an MRI, Aetna said the services would be roughly $375 due to the type of plan we had. Received a bill for $314.00, paid it full immediately. Two months later, received another bill for the same service in the amount of $227.00. The medical facility stated it was Aetna - they had made a billing rate error. Called Aetna, they claimed the medical facility initiated... Read more

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  • Apr 21
  • Health Insurance
  • Phoenix, Arizona
  • Medication
  • 38
  • REVIEW RATING 4/5

This is the WORST insurance company!! If you have the choice of a different insurance company, use it! I have never had an issue with medication with Medco or Express Scripts in the past. With Aetna, they require pre-authorization on their medications. They kept denying my requests made by my doctor for very miniscule things and stating that "The doctor is wrong, I don't need the medication"!... Read more

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  • Apr 08
  • Health Insurance
  • Guatemala City, Guatemala
  • Health Insurance Claim
  • 43
  • REVIEW RATING 4/5

Last year I was hospitalized out of country (Guatemala) On their web site instruct for out of country hospital stays to pay out of pocket and submit for re-imbursement. I made sure to ask for as much detailed billing I could given I was in a foreign country and I only speak some Spanish. I submitted this to Aetna and for the past 10 months they have been avoiding honoring this claim. They... Read more

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  • Apr 07
  • Health Insurance
  • Tampa, Florida
  • Health Insurance Claim
  • 49
  • REVIEW RATING 4/5

Save your money and pay for your health insurance yourself. Regardless of what your "plan" says, these morons don't pay and fight EVERY claim. My doctor's office says they are the worst insurance company they deal with. They delay payment on every single claim until you appeal. Someone needs to SUE the *** out of this company. I no longer have them, THANK GOD! I will never pay AETNA a penny... Read more

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  • Apr 06
  • Health Insurance
  • Columbus, Ohio
  • Health Insurance Plan
  • 34
  • REVIEW RATING 4/5

I can never get any of my questions answered by the website. When I call, the representatives give me information that turns out to be outdated. The doctors they recommend are no longer practicing, or aren't accepting new patients. All I want is to find a doctor, and get my prescriptions taken care of!! Basic stuff. This is so frustrating. I even raised my insurance coverage up to the more... Read more

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  • From mobile
  • Aetna
  • Apr 03
  • by anonymous
  • #617554

Worst insurance for medical coverage I have ever had. Nothing but b s with coverage. I've been waiting for a very expensive prescription which they approved in writing on March 4th. Still no answers on when I'll get it. Probably after I die. Add comment

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