Aetna Complaints and Reviews

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Aetna
Main address: 151 Farmington Avenue 6156 Hartford CT
1-800-756-7039, (for non members ) 1-800-MY-H, , http://www.aetna.com/about-aetna-insurance/contact-us/forms/about/contact_us.html
  • 167 complaints
  • $230K claimed losses
  • $1.4K average
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  • 1 day ago
  • Health Insurance
  • Poor Insutance Coverage
  • 7

I have Aetna. I went to my gynecologist because the yeast infection I had treated with monistat seemed to have gone away, but I started having weird symptoms down there. My dr said she saw a lot of yeast, diagnosed it as yeast and BV, as well as sent out a sample to a lab. The lab tested for 3 things: trich (unnecessary because I'm a virgin), yeast (which came up POSITIVE) and bv (which came up... Read more

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  • Jul 25
  • Health Insurance
  • Undelivered Medication
  • 8

On July 5th I ordered my Son's medication. I called Aetna home delivery every day and get the same run around. They say it is ready for labeling and being despenced right now and will ship with in 12 hours. As of today three weeks later since I first place the order the medication has not shipped yet. They seen not to care about the people that need their medication. This is not the first... Read more

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  • Jul 24
  • Health Insurance
  • Memphis, Tennessee
  • Health Insurance Claim
  • 4

I am in my third year of chronic illness that has caused me persistent fever; constant pain; heart, thyroid and adrenal dysfunction; breathing difficulties; joint inflammation; foot, ankle and leg pain; difficulty swallowing; numbness; depression; confusion; anxiety, sleeplessness, etc. I have "objective" testing that has garnered me each of these diagnoses, simultaneously: Lupus, Rheumatoid... Read more

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  • Jul 18
  • Health Insurance
  • Medical Insurance Coverage
  • 9

I am an aetna member. what does THAT mean?? well, no one really knows. i guess i'm an aetna NUMBER that has done what im supposed to do, call my insurance to verify that my provider is in network. so thats what i did. six times to be exact. as i was pregnant, i wanted to assure myself i wouldnt be delivering in an out of network headache. all six times, i spoke to different represenatives, jose,... Read more

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  • Jul 14
  • Health Insurance
  • Los Angeles, California
  • Health Insurance Payment
  • 14

Another reviewer here posted a complaint about Aetna not paying legitimate claims. It happened to us too. Aetna refuses to pay a medical visit of my child under an absurd pretext that if he was an adult he wouldn't be eligible for this medical visit. Well, he is NOT an adult, he is a child and I cannot believe this is happening. We also spent hours on the phone with the insurance, sent appeals... Read more

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  • Jul 02
  • Health Insurance
  • Mason, Ohio
  • Bad Service
  • 13

Im a home care provider this is my only source of income,The first of June 2014 I sent claims to be paid I called the following week to see had my claim been received The lady on the other end said no Then Aenta emails me a claim number and submit number and was told to mail my time in I really did not want to because it had my clients Medicaid number and his name but I did and I got a company... Read more

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  • Jul 02
  • Health Insurance
  • Brooksville, Florida
  • Health Insurance
  • 42

Please people, DO NOT sign up with Aetna! I signed up under the exchange, and Aetna program was recommended as providing good service to many doctors and hospitals. I have a life threatening condition that needs immediate surgery. In May, found a doctor and hospital on Aetna's website, and when surgery was only 4 days away, Aetna informed me that the doctor and hospital was no longer in my... Read more

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  • Jun 27
  • Health Insurance
  • Insurance Claim
  • 31

These bastards are unbelievable - EVERY TIME I need to get a prescription refilled or have a claim filed, Aetna screws up - they DENY ALL legitimate claims and lie to the pharmacy about my copay. I've spent days/weeks/months battling them for even the smallest claims. They're simply EVIL. One of their wenches, Angelina, just hung up on me! I've filed TWO complaints against Aetna in the past month... Read more

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  • Jun 16
  • Health Insurance
  • Bridgeview, Illinois
  • Insurance Services
  • 19

Aetna is horrible! If you can choose a different insurance..do it, unless you like to get screwed. The customer service is a joke..they give you false information and then say it's your own fault for listening to them. The logo which they use states integrity, excellence, inspiration, and caring...Wow, how they got that wrong!! It's a joke, they couldn't care less, even with the fault... Read more

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  • May 29
  • Health Insurance
  • Health Insurance
  • 30

Over a 2 year period I paid more than $7000 into my healthcare plan and my employer probably paid more than $15,000 on their end. In that span my family ( 2 Adults, 11 year old and Toddler ) received care approximately 25 occasions. These were regular check up visits, immunizations, and the occasional sick-visit. Of these visits. 15 were NOT APPROVED. My wife spent hours on the phone with Aetna... Read more

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