1.2
  • Customer Service Representatives1 votes
  • Price is low1 votes
  • Absolutely nothing1 votes
  • difficulty with authorization3 votes
  • Too many third parties involved3 votes
  • Struggling to get consistant care2 votes
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  • From mobile
  • Aetna
  • Jan 22
  • by anonymous
  • #585576

My son Chris is covered by Aetna he was in jail and they covered him while he was there. Hes out and they won't pay his bills. He never used that policy . They want a letter from the jajail saying hes not on it anymore. They won't write a letter the jail. I have over 6,000$ of bills. Do I get a lawyer. I'm paying them a policy. Add comment

  • Jan 20
  • Health Insurance
  • Austin, Texas
  • Cobra
  • 9
  • REVIEW RATING 3/5

I have paid for COBRA through my former employer to PAYFLEXDIRECT, a subsidiary of Aetna. For over 2 weeks, they keep saying it is processing. Nothing is processing - I do not have coverage. They have taken my money and provided nothing in return. You call them and get passed from one person to another person to another person and then they hang up on you. This company needs to be gone,... Read more

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  • Jan 14
  • Health Insurance
  • Chicago, Illinois
  • Medical Bill
  • 41
  • REVIEW RATING 4/5

Was about to see a doctor. Called Aetna upfront to see my estimated out of pocked expense. Knew everything: doctor, facility, time and procedure code (everything was IN NETWORK). Got estimate that out of pocket expense will not exceed $300. After the visit, bill from the hospital came to be over $500. Called Aetna and have beed told that they CAN NOT give exact estimate no matter what. Even with... Read more

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  • Jan 08
  • Health Insurance
  • Milwaukee, Wisconsin
  • Health Insurance
  • 60
  • REVIEW RATING 5/5

My husband and i were excitedly expecting a baby in April. The entire pregnancy i went to the same provider at the same location with the same card and i had verified (numerous times) that this provider and location WERE indeed in network. "yes, yes, ma'am, yes, they are all indeed in network" from NUMEROUS representatives in regards to numerous providers i was scheduled to see. i always called... Read more

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  • Jan 05
  • Health Insurance
  • Atlanta, Georgia
  • Health Insurance
  • 36
  • REVIEW RATING 4/5

I feel your pain on Aetna jerking you around My husband had a type a aorta Dissect. Replaced part of his aorta in the curve . Doctors did a great job !! He had a tear and a place about to blow ! Doctors were amazed he was alive !!! Level 5 trauma !! We have to operate Now !!! Aetna is billing stuff out of network when it was ER They opened his chest , stopped his heart , took all the blood... Read more

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  • From mobile
  • Aetna
  • Dec 19, 2014
  • by anonymous
  • #572130

They are slow as *** but if it was one of them it would be taking care of Add comment

  • Dec 18, 2014
  • Health Insurance
  • Prescription
  • 33
  • REVIEW RATING 4/5

Aetna Specialty Pharmacy drags and drags processing claims for a sun-visc type knee injection and comes up with every excuse in the world for not processing in a timely manner. My doctor's office clearly communicated my prescription both by fax and orally (witch supposedly is processed sooner) and yet after several days NOTHING has happened. (we actually began this process two months ago but I've... Read more

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  • Dec 11, 2014
  • Health Insurance
  • Arlington, Virginia
  • Physical Therapy Coverage
  • 106
  • REVIEW RATING 5/5

AETNA is by far the most unethical organization on this planet. Due to the fact that they automatically deny all supposedly covered claims, I was forced to write and submit letters of appeal and more than enough supporting documentation from my physicians. AETNA would take up to 3 months to make a decision regarding a claim or appeal. In one incident, this caused me to exhaust my FMLA leave.... Read more

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  • Dec 04, 2014
  • Health Insurance
  • Acupuncture
  • 101
  • REVIEW RATING 4/5

I called Aetna to verify coverage for acupuncture services and they verified it. I went to a doctor. He billed Aetna. Aetna didn't pay him for months. Then the doctor and I had to call Aetna over and over and spend many hours on the phone with them, listening to them lie about why they hadn't sent the payments. It took 6 months for the doctor to even get a penny from Aetna, and when he did get... Read more

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  • Nov 26, 2014
  • Health Insurance
  • Houston, Texas
  • Health Insurance Policy
  • 1
  • 1
  • 116
  • REVIEW RATING 4/5

I've been paying for an Aetna health insurance policy since January, and they've refused to pay for pretty much everything except some of my medicine. I recently changed to a more expensive medication, and Aetna suddenly TERMINATED my health insurance policy as of 9/30/2014. No notice given. No reason. All my premiums were paid, and they happily cashed all my checks. They tell me it must be... Read more

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