1.1
  • Customer Service Representatives1 votes
  • Price is low1 votes
  • Absolutely nothing1 votes
  • Too many third parties involved3 votes
  • Difficulty with authorization3 votes
  • Misinformed reps3 votes
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  • 19 hours ago
  • Health Insurance
  • Mineral, Virginia
  • Staff
  • 2
  • REVIEW RATING 3/5

They deny everything! It takes a month to file an appeal! The company is completely inept. Need to take a name brand drug because I get sick when I take the generic. They want to charge me $30 more because I cant take the generic, even though my Doctor called them. Every time we call them, nobody knows anything. One department does not know what the other is doing. PLEASE, NEVER enroll with... Read more

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  • Feb 06
  • Health Insurance
  • Tallahassee, Florida
  • Urology Medical Services
  • 53
  • REVIEW RATING 3/5

I was asking for a urologist in my area, I searched for one in their network within a 30 mile radius, there were only 5 doctors. I called each number the first said that the doctor hasn't worked there in several years. Others said they haven't heard of the insurance before or do not take it. I called customer service and the representative just said "we have the same resources as you have" ...the... Read more

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  • Feb 05
  • Shipping
  • Gloucester, Virginia
  • Short Term Disability Insurance
  • 31
  • REVIEW RATING 4/5

Aetna has the ability to change their policy at any time they feel. I have been out of work since Oct. 2014 waiting for my benefits. They denied me the benefits because they cannot afford to retrieve documents that I gave them permission to get. $14.00 is all they had to pay but they did not want hurt their 50 billion dollar profit margin. They want you to give up what you have paid for. They are... Read more

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  • Feb 05
  • Health Insurance
  • Scottsdale, Arizona
  • Prescription
  • 43
  • REVIEW RATING 3/5

Received a bill from Aetna for a prescription filled at a Walmart pharmacy. I DONT HAVE AETNA, never received a prescription. Called the Aetna number on the bill, explained to the mindless rep that I don't even have Aetna....how could I receive a bill for something Ive never used? I was told to PAY IT. Excuse me, I don't pay ghost bills.....again was told by the mindless rep "TO JUST PAY IT".... Read more

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  • Jan 29
  • Health Insurance
  • Billerica, Massachusetts
  • Prescribed Medications
  • 67
  • REVIEW RATING 5/5

I just went thru aetnas pharmacy from *** myself. I have medical conditions that I must takes meds for every single day. I've been taking them for years. Last year I decided to switch and use my insurance company for my refills. It was a little chaos but it settled nicely. No more trips to the pharmacy. So when I leanred my insurance would be switched on Jan 1st to Aetna I started early.... Read more

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  • From mobile
  • Aetna
  • Jan 22
  • by anonymous
  • #585576

My son Chris is covered by Aetna he was in jail and they covered him while he was there. Hes out and they won't pay his bills. He never used that policy . They want a letter from the jajail saying hes not on it anymore. They won't write a letter the jail. I have over 6,000$ of bills. Do I get a lawyer. I'm paying them a policy. Add comment

  • Jan 20
  • Health Insurance
  • Austin, Texas
  • Cobra
  • 28
  • REVIEW RATING 3/5

I have paid for COBRA through my former employer to PAYFLEXDIRECT, a subsidiary of Aetna. For over 2 weeks, they keep saying it is processing. Nothing is processing - I do not have coverage. They have taken my money and provided nothing in return. You call them and get passed from one person to another person to another person and then they hang up on you. This company needs to be gone,... Read more

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  • Jan 14
  • Health Insurance
  • Chicago, Illinois
  • Medical Bill
  • 88
  • REVIEW RATING 4/5

Was about to see a doctor. Called Aetna upfront to see my estimated out of pocked expense. Knew everything: doctor, facility, time and procedure code (everything was IN NETWORK). Got estimate that out of pocket expense will not exceed $300. After the visit, bill from the hospital came to be over $500. Called Aetna and have beed told that they CAN NOT give exact estimate no matter what. Even with... Read more

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  • Jan 08
  • Health Insurance
  • Milwaukee, Wisconsin
  • Health Insurance
  • 116
  • REVIEW RATING 5/5

My husband and i were excitedly expecting a baby in April. The entire pregnancy i went to the same provider at the same location with the same card and i had verified (numerous times) that this provider and location WERE indeed in network. "yes, yes, ma'am, yes, they are all indeed in network" from NUMEROUS representatives in regards to numerous providers i was scheduled to see. i always called... Read more

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  • Jan 05
  • Health Insurance
  • Atlanta, Georgia
  • Health Insurance
  • 63
  • REVIEW RATING 4/5

I feel your pain on Aetna jerking you around My husband had a type a aorta Dissect. Replaced part of his aorta in the curve . Doctors did a great job !! He had a tear and a place about to blow ! Doctors were amazed he was alive !!! Level 5 trauma !! We have to operate Now !!! Aetna is billing stuff out of network when it was ER They opened his chest , stopped his heart , took all the blood... Read more

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