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Aetna has thoroughly messed up a wellwomens exam and basic labs (all normal, 32yr)- both preventative care, both covered at 100%. Have gotten many bills with different amounts over the course of 4-5 months, spoke to many people, put my claims into "review" as preventative care not tier 1 coverage, hopefully will be straightened out soon. I will give POSITIVE feedback to Customer Service Rep - Laura Blanks, she was able to understand my problem... Read more

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I've been insured twice with Aetna International while working abroad. While the website has evolved somewhat over time, the claims process remains absolutely abysmal. On the positive side, the coverage was pretty solid, the deductible was low, and not much was disputed from Aetna's side. However, virtually every claim I filed was mishandled in some way and required follow-up, sometimes five or more times for a single claim. Sometimes all... Read more

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I had to go to urgent care for a broken foot. I paid everything myself with a credit card, submitted the claim to AETNA to get reimbursed. I have called them maybe 25 times and each time they have a different excuse why they can't pay me: your doctor gave a invoice that is not right, wrong code was put into your account, the bill was not itemized correctly etc. numerous *** excuses and I jumped through hoops overtime getting them what they... Read more

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Worst insurance ever, can't get answers from misinformed customer service that are poorly trained. Getting medical care is a *** shoot , you think your covered by maximum benefits only to find out its not. One Hospital with same name at one location is max benefits but the other hospital with the same name but a different location , four miles down the street is not and its $2000.00 higher deductible , where the surgeon has privileges at same... Read more

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I have several claims resubmitted to Aetna for various reasons. I spend hours on the phone verifying that the provider is in network BEFORE going to see them. Then j spend several more hours after i get a denial explanation letter. I have never before had so many issues with health insurance as i do with Aetna. I thought twice about signjng up with Aetna. Should have thought it through a third time. Just got another denial today cause my... Read more

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Aetna will use any excuse to not pay your claims. I had the same procedure done three times. They paid for the first and denied the other two. When I asked what was the difference in the other two claims they said they should not have paid the first one. If you get treated in the emergency room they will pay the doctor but once you get admitted they won't pay the doctors. If you get lab tests done you'd better make sure the lab doesn't send... Read more

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My husband is a diabetic and has been getting his medications delivered through the Aetna RX Home pharmacy for approximately the past year. They are the WORST!!! They keep double charging us for his medications, sending medications that he doesn't even need and that he never even ordered, and duplicating orders, causing us to be charged twice instead of once. Then, when they screw up and send you the wrong medications, or send you medications... Read more

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I requested a letter from Aetna (a copy of the letter stating that they will not pay for Actos if taken after a certain date). I was told by the bosses that they will get that right out. I am part of the Actos law suit and Aetna is costing me about $30,00 to $40,000 by not giving me the letter! All I want is a copy of the letter that was sent out to my husband with the date on it! How hard is that!!!???? I sent a certified overnight letter... Read more

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Aetna has, w/o notice,refused to pay for a prescription of mine. It is for chronic, intractable pain and I selected Aetna because they claim to cover it. In Feb. 2016, they approved my Rx with no conditions stated. In May, when due for a refill, they denied it and left me with no medication. I have been taking it for 4 years. Withdrawal will be unbearable, but more than that, w/o the medication I will be unable to function as a result of pain. I... Read more

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Heather told me if I discuss ANYTHING at my 6 mo. checkup it changes the billing and Aetna does not then find themselfs responsible for any portion of the bill.. Thanks Aetna I will no longer go to my doctor and I will now see the nurse and I will not discuss how I feel with my healthcare providers....Afterall I have been taking the blood pressure medicine for 25 years and having routine checkups every 6mo. NOW it is a problem to pay for these... Read more

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