Aetna Complaints and Reviews

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Aetna
Main address: 151 Farmington Avenue 6156 Hartford CT
1-800-756-7039, (for non members ) 1-800-MY-H, , http://www.aetna.com/about-aetna-insurance/contact-us/forms/about/contact_us.html
  • 182+1 mobile complaints
  • $240K claimed losses
  • $1.3K average
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  • 1 day ago
  • Health Insurance
  • Houston, Texas
  • Health Insurance Policy
  • 10
  • REVIEW RATING 4/5

I've been paying for an Aetna health insurance policy since January, and they've refused to pay for pretty much everything except some of my medicine. I recently changed to a more expensive medication, and Aetna suddenly TERMINATED my health insurance policy as of 9/30/2014. No notice given. No reason. All my premiums were paid, and they happily cashed all my checks. They tell me it must be... Read more

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  • Nov 21
  • Health Insurance
  • Lynchburg, Virginia
  • Prenatal Care
  • 14
  • REVIEW RATING 4/5

Aetna has moved almost every claim for 2014 into an out of network deductible in order to avoid paying it and hone refused to pay prenatal care for my wife and then refused to cover the birth of the child. Not only this aborations have occurred but my premium went from 656.00 to 821.00 to 937.00 dollars all within 90 days without notification then they cancelled me for paying the incorrect amount... Read more

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  • Nov 15
  • Health Insurance
  • Insurance Plan
  • 67
  • REVIEW RATING 4/5

I have Aetna insurance through my mother's work - thanks to our unfortunate Governor changing their insurance plans over from Blue Cross Blue Shield (boy, do I miss them now). They are constantly refusing to pay for simple appointments concerning my birth control or medications for depression. They even REFUSED to pay for a routine STD test done by my primary because it was not part of a full pap... Read more

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  • Nov 13
  • Health Insurance
  • Rome, Georgia
  • Subrogation
  • 43
  • REVIEW RATING 3/5

My daughter was in a car accident in 2012- Aetna paid on the hospital bill and through subrogation was reimbursed For that amt. I filed for med-pay with State Farm, State Farm paid the hospital again- hospital refunded that payment to Aetna last year and I've been trying to get it refunded to me....seems impossible....they have even given me a refund #- many frustrating hours of talking to their... Read more

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  • Nov 12
  • Health Insurance
  • Lompoc, California
  • Prescription
  • 30
  • REVIEW RATING 5/5

I have been dealing with Rheumatoid Arthritis for more than ten years and it progressed to the point that I need to take a monthly biologic injection. That's rough enough but Aetna's HMO requirements mean that the Drs office has to remember to renew my prescription every month. The first month, the Dr forgot so it was another month before I could start treatment. The day the drug was delivered,... Read more

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  • Nov 09
  • Health Insurance
  • Genoa, Illinois
  • Cancer Medication
  • 50
  • REVIEW RATING 5/5

Below is my most recent response to Aetna's most recent computer generated response to me regarding my cancer meds. My husband's employer was late (by one day) in paying the premium bill for October 2014. This happened once before about a year ago when the lady in charge was off on maternity leave and her substitute paid the bill late. In 2013, the policy was re-instated immediately. HR and... Read more

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  • Nov 07
  • Health Insurance
  • Fort Myers, Florida
  • Insurance Coverage
  • 55
  • REVIEW RATING 5/5

I have never needed to use my insurance in almost 10 years not even for a prescription. Just had a nuclear stress test and my doctor determined that I NEEDED a CT Scan of the heart/64 slice, based on the results of the nuclear stress test & Aetna denied it. Lucky for me it's open season because I am switching health plans & making sure I spread the word to all Postal Employees across the... Read more

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  • Nov 06
  • Health Insurance
  • Cancer Medication
  • 51
  • REVIEW RATING 5/5

This is my response to Aetna's computer generated email I just recieved. I am so totally pissed I can't see straight. Scroll down to see what they sent me . . . My response to them for whatever it's worth. I don't expect much. "Oh please. Ann is a computer that responds by listing various links within Aetna's website to search for answers. I am most likely responding to a computer right... Read more

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  • Nov 05
  • Health Insurance
  • Aetna Student Health Insurance
  • 68
  • REVIEW RATING 4/5

This is my first time ever giving a review, and it's because I have never seen anything like this. I have a surgery scheduled for next month. Prior to switching to Aetna, I was covered under my parents' health insurance. Since I recently turned 26, I was required to subscribe to my university's plan. I have scheduled and attended a number of appointments in the past month to diagnose a problem... Read more

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  • From mobile
  • Aetna
  • Oct 28
  • by anonymous
  • #551580

I have buldging disk in my neck and my job with aetna is sitting all day and I've started to be in a lot of pain so my doctor requested an mri for me and they denied it. They are a joke. Add comment

 
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