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Aetna

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Aetna is a company that was established in 1850 when its first life insurance policy was issued.

At the present time the company is headquartered in Hartford, Connecticut. Aetna specializes in health care plans and provides a set of different traditional and customer-oriented health care insurance products and health insurance-connected services such as pharmacy, dental, disability plans, medical management, etc.

Net income of the company is $1,702 billion. It employs 31,000 people. This diversified health care benefits company is on the lists of Fortune 100. Nowadays Aetna is represented in Canada, Australia, Great Britain, Spain, China, Indonesia and Korea.
Please try to contact Aetna Customer Service directly prior to posting any complaints on this site.

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Luv2Rite11
Aetna Insurance Illgegally Withdrew Funds from My Account
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

Since I don't want to bore all of you with the insane list of the nightmare that has been inflicted upon me by Aetna, I will save you your sanity with one exception.

#317110
May 07, 2012
27

Anonymous
Aetna does not send medication
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

On 2/10/12 I was notified by the Aetna Speciality Pharmacy that they could not get a prescription from my Doctor. They had from 1/13/12 , the meds were due to be delivered at my ho...

#315741
Apr 30, 2012
37

Nikki23976
Aetna sucks
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

They do not cover a *** thing! Then they send you bills you have to pay. They cover the dr. But not the service wtf is that! So u go 2 the dr but the service was not corvered! Y ...

#314168
Apr 23, 2012
85

OneMadCu...
Aetna - Individual Planns SUCK!!!!!!
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

I have now been a Aetna member for a while and finnally decided to go see the Doc about some issues. Now I have had employer sponsored plans for years but after last year I changed...

#312832
Apr 17, 2012
97

Myname1
Aetna Underwriting is Ridiculous
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

I applied for Aetna Insurance online. A couple days later I received an email stating that more information was needed for the underwriting process. I was told to call a number f...

#311959
Apr 13, 2012
121

Moorepd
Aetna has the worst underwriting service ever!
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

I tried getting insurance with Aetna and had to jump through too many hoops. Sean which is a supervisor in the underwriting department was rude and definitely "customer no service"...

#309408
Apr 02, 2012
211

***
Aetna Has Really Let Us Down
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

I can't believe that Aetna could care so little for the people they cover. My family has been seeing doctors at Kelsy Seybold for the past 30 years with great results. As peopl...

#308061
Mar 27, 2012
204

Anonymous
Aetna - Atena SUCKS
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

Atena is the worst health care company in the world. They do their best to increase their profits and screw the patients. Every time my doctor sends them a prescription electronica...

#303212
Mar 08, 2012
280

Bigcompa...
Aetna is horrible
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

Aetna is inconsiderate and inconvenient. One day their phone tree was broken, and disconnected me after 10 or 15 min each of the 5 times I called. They call you to ...

#296000
Feb 10, 2012
291

Anonymous
Aetna Rx home delivery clueless & disorganized
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

Can a company get more disorganized? Less customer friendly? Inspire less confidence? Their RX refill phone instructions are contradictory and confused, they lose scripts, say you&...

#295117
Feb 07, 2012
298

Really W...
ADP & Aetna : Health Insurance Fraud
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

By purchasing health/medical insurance for its client employers out-of-state, ADP allows Aetna to avoid complying with state insurance laws. The medical/insurance policies we have...

#294229
Feb 03, 2012
397

Garys228
Aetna Home RX the worst service ever!!!
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

I had the same experience that I see many others have had, they simply have the worst process I have ever encountered in any type of mail order situation. I have been with them one...

#293087
Jan 30, 2012
325

Anonymous
Aetna & its Relationship with Kelsey-Seybold in Houston
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

I am so heartbroken that Aetna and the Kelsey-Seybold clinics in Houston cannot work out an agreement. I have been with Kelsey for over a decade and have relationships with all my...

#291256
Jan 23, 2012
463

Drzoltar
Aetna Healthcare customer service is non-existant
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

I'll make this short and sweet:1) They lost my FSA paperwork I sent in. So I resent it via delivery confirmation the next time.2) They won't return my ca...

#289058
Jan 14, 2012
393

Anonymous
Aetna RX Pharmacy - Worst Service Ever
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

I ended up having to select health ins. as a federal empl. planning on retiring in 5 yrs. I still have my husband's United Healthcare and they are just the best. Since Aetna i...

#287349
Jan 08, 2012
407

Btball
Aetna never delivered prescription and continues to bill
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

Aetna RX home delivery failed to deliver a prescription in October of 2010. I reported the missed delivery, they sent a replacement delivery and I paid for that. Then the billed me...

#287219
Jan 07, 2012
296

Anonymous
Aetna is an Unethical,Sleazy Company
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

I have Aetna health insurance and was considering a medical procedure recommended by my Dr. Since i couldn't afford an expensive procedure, my decision whether to go ahead was ...

#285459
Dec 31, 2011
457

First son
Aetna stinks
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

I have read many complaints about Aetna---Have also suffered for two years with them thru retiree coverage -- it is only option company provides, costs per month have skyrocketed a...

#276395
Nov 21, 2011
486

Anonymous
Aetna Insurance
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

My son was injured, needed an MRI. AETNA insurance refused payment because no one called to get their permission for an out of network service. The hospital had used AETNA in the p...

#274702
Nov 13, 2011
527

Mlayman
DID ANYONE ELSE WITH AARP Aetna GET A HUGE PRICE INCREASE
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

I recently recieved notice that my health insurance through AARP AETNA was going up $62 per month starting January 2012. This is after a $40 dollar increase in January 2011. I have...

#271792
Oct 31, 2011
542

Phdmom
Aetna 's terrible claims reimbursement
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

I have three small children and zero time to spend on the phone with Aetna babysitting my insurance reimbursement claims for services that are covered under my plan. Over the last ...

#270152
Oct 24, 2011
558

Lifex5
Aetna HEALTH INSURANCE
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

Aetna sucks and they have very rude people working for them. they treat plople like liars. I am on a LOA from work and was getting paid short term disablity. ...

#269736
Oct 21, 2011
475

Geoxxx
Aetna - I believe AARP is doing a disservice to many
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

AARP should not endorse any plan that does not treat AARP members as a group!!! The reason we join AARP is the power of the group. If companies want to make offers to seniors thro...

#263925
Sep 24, 2011
625

Stormi
Aetna - Billed for item not shipped
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

I have complained to both Aetna and my credit card company that I was charged $150 co-pay on an item not shipped. They will do nothing except tell me I am wrong. They are the one...

#262523
Sep 17, 2011
365

RJOGuill...
AAFES &Aetna Violate RICO
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

To: Jackie Barley (Aetna Insurance, Designated Hit-Woman) Date: 09/02/11Subject: LETTER of APPEAL to request that Aetna & A...

#259847
Sep 04, 2011
575

GLS1246
Aetna don't like Asthma rescue inhalers
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

I have severe asthma, and request a recue inhaler. On our old plan I was paying $10.00 for Ventolin HFA 90mg 200 count inhaler.Today I picked up my prescription and had to pa...

#257501
Aug 24, 2011
644

Anonymous
Aetna - 3 days to pay the bill!!
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

I absolutely hate this awful company. They sent my bill out on 8/16 - I received it on 8/23 and they state a due date of 9/1. Basically, this gives me 3 days to pay an $1,100 bill ...

#257276
Aug 23, 2011
694

Gwprice
Aetna AARP Health Insurance
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

Be very careful when buying Health Insurance with AARP & Aetna. I purchased a health/prescription plan only to find out that Aetna performs fraud and changes your submitted claims...

#257106
Aug 22, 2011
806

Mizike5000
Aetna Healthfund is a scam
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

I joined Aetna healthfund through my employer this year. Only this week have I figured out the scam. I went to the dentist yesterday and after my exam I was given the total work t...

#254416
Aug 09, 2011
943

Peachy
AARP/Aetna
5.0 151 Farmington Avenue HartfordCT6156 1-800-756-7039, (for non members ) 1-800-MY-H http://www.aetna.com/members/individuals/health/member_resources/contact_us.html

If you have EVER had ANY medical condition whatsoever or if you smoke, don't bother even applying for the Aetna Health Insurance offered by AARP. I recently retired ...

#249681
Jul 18, 2011
831
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Related Information

Health Insurance
Health insurance is coverage for hospital, physician, and other medical expenses resulting from illness or injury. Whole life insurance may also be recognized as ordinary life, straight life or permanent life insurance. It is a life insurance policy that provides death protection for the insured person for the entire lifetime. An insurance payout is made to the contract's beneficiaries when the insured person dies. It consists primarily of the mortality charge which is the part of your premium that pays for the life insurance coverage. The secondary part of your premium pays for an investment component which builds up a cash value that the policyholder may withdraw or borrow against. The policyholder typically pays a level premium for his whole life, although some policies may differ in this respect. Life insurance is intended to substitute a paycheck and care for a family that still relies on your income. Most people do not have life insurance after the age of 65. Whole life premiums are far more costly than term life insurance premiums. Whole life is pricey because you are paying for a life insurance policy as well as an investment. The rate of return on a whole life insurance policy is very low when judged against other investment opportunities. Whole life insurance should not be used exclusively as an investment. Policyholders have no input into the investment management process of a whole life policy. It may take at least 10 years for a whole life insurance policy to gain any real cash value.

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