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  • Some customer service reps1 votes
  • Customer service representatives1 votes
  • Price is low1 votes
  • Poor communications5 votes
  • Difficulty with authorization5 votes
  • Misinformed reps4 votes
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  • Mar 19
  • Health Insurance
  • Health Insurance Provider Network
  • 18
  • REVIEW RATING 4/5

called new primary doc. doc is an aetna provider. docs office called aetna while i was there. they confirmed that my aetna card is valid for their practice. had my physical. need cholesterol meds and my blood pressure is high. aetna refuses to apply to my deductable they claim that doc is not a participating doctor...although he is and has other aetna patients...now not only will i have to... Read more

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  • Mar 13
  • Health Insurance
  • Easton, Maryland
  • Prescription
  • 19
  • REVIEW RATING 3/5

I have a health reimbursement fund from my employer that is managed by Aetna. I take a prescription drug and the manufacturer of the drug has a plan that pays all except $5 of my monthly co-pay. The co-pay is $70. Aetna has no way for the drug store to use my drug manufacturers rebate so they automatically deduct $70 from my fund every month. When I complained, they blamed the drug store... Read more

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  • Mar 11
  • Health Insurance
  • Clinton, Iowa
  • Health Insurance Provider Network
  • 38
  • REVIEW RATING 3/5

I checked on Aetna website to make sure a doctor was on the plan before going to see a gastroenterologist. Doctor listed had only one office and went for visit, everything went fine, visit was covered. Had to have a scope done at the same doctor/office and wound up with a bill for over $3000 because the facility was not on the plan. I called Aetna and asked why I had to pay the bill; they said... Read more

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  • Mar 11
  • Health Insurance
  • Pebble Creek, Florida
  • Mri Coverage
  • 22
  • REVIEW RATING 3/5

This is the worst insurance I have ever had. I needed an mri for My shoulder and they denied me so here I am in pain have to wait longer for another appointment for later. In the mean time I can not pick up anything due to a doctor that has not seen me! The pain is terrible but they do not care about you only not having to pay. Heath care with this insurance is a joke and so is everyone there.... Read more

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  • Mar 05
  • Health Insurance
  • Boca Raton, Florida
  • Health Insurance
  • 38
  • REVIEW RATING 4/5

I am sure many are experiencing the horrible state of coverage for individual insureds. In short: you pay a whole lot of money but even the most routine claim is denied. This was certainly my experience with Aetna. But, even worse, they FRAUDULENTLY DEBITED MY BANK ACCOUNT after the expiration of my plan year! I had called them twice in December and emailed them once to confirm that my... Read more

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  • From mobile
  • Aetna
  • Mar 03
  • by anonymous
  • #603144

They are the worst insurance company ever. Cancelled my insurance when they were suppose to be removung my daughter. Then i get married add my husband and they cancell my insurance. And no one can give you a straight answer Add comment

  • Feb 26
  • Health Insurance
  • Mineral, Virginia
  • Staff
  • 33
  • REVIEW RATING 3/5

They deny everything! It takes a month to file an appeal! The company is completely inept. Need to take a name brand drug because I get sick when I take the generic. They want to charge me $30 more because I cant take the generic, even though my Doctor called them. Every time we call them, nobody knows anything. One department does not know what the other is doing. PLEASE, NEVER enroll with... Read more

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  • Feb 06
  • Health Insurance
  • Tallahassee, Florida
  • Urology Medical Services
  • 79
  • REVIEW RATING 3/5

I was asking for a urologist in my area, I searched for one in their network within a 30 mile radius, there were only 5 doctors. I called each number the first said that the doctor hasn't worked there in several years. Others said they haven't heard of the insurance before or do not take it. I called customer service and the representative just said "we have the same resources as you have" ...the... Read more

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  • Feb 05
  • Shipping
  • Gloucester, Virginia
  • Short Term Disability Insurance
  • 53
  • REVIEW RATING 4/5

Aetna has the ability to change their policy at any time they feel. I have been out of work since Oct. 2014 waiting for my benefits. They denied me the benefits because they cannot afford to retrieve documents that I gave them permission to get. $14.00 is all they had to pay but they did not want hurt their 50 billion dollar profit margin. They want you to give up what you have paid for. They are... Read more

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  • Feb 05
  • Health Insurance
  • Scottsdale, Arizona
  • Prescription
  • 75
  • REVIEW RATING 3/5

Received a bill from Aetna for a prescription filled at a Walmart pharmacy. I DONT HAVE AETNA, never received a prescription. Called the Aetna number on the bill, explained to the mindless rep that I don't even have Aetna....how could I receive a bill for something Ive never used? I was told to PAY IT. Excuse me, I don't pay ghost bills.....again was told by the mindless rep "TO JUST PAY IT".... Read more

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