1.2
  • Customer Service Representatives1 votes
  • Price is low1 votes
  • Too many third parties involved2 votes
  • difficulty with authorization2 votes
  • Slow paying claims1 votes
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  • From mobile
  • Aetna
  • 2 days ago
  • by anonymous
  • #572130

They are slow as *** but if it was one of them it would be taking care of Add comment

  • Dec 18
  • Health Insurance
  • Prescription
  • 5
  • REVIEW RATING 4/5

Aetna Specialty Pharmacy drags and drags processing claims for a sun-visc type knee injection and comes up with every excuse in the world for not processing in a timely manner. My doctor's office clearly communicated my prescription both by fax and orally (witch supposedly is processed sooner) and yet after several days NOTHING has happened. (we actually began this process two months ago but I've... Read more

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  • Dec 11
  • Health Insurance
  • Arlington, Virginia
  • Physical Therapy Coverage
  • 42
  • REVIEW RATING 5/5

AETNA is by far the most unethical organization on this planet. Due to the fact that they automatically deny all supposedly covered claims, I was forced to write and submit letters of appeal and more than enough supporting documentation from my physicians. AETNA would take up to 3 months to make a decision regarding a claim or appeal. In one incident, this caused me to exhaust my FMLA leave.... Read more

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  • Dec 04
  • Health Insurance
  • Acupuncture
  • 68
  • REVIEW RATING 3/5

I called Aetna to verify coverage for acupuncture services and they verified it. I went to a doctor. He billed Aetna. Aetna didn't pay him for months. Then the doctor and I had to call Aetna over and over and spend many hours on the phone with them, listening to them lie about why they hadn't sent the payments. It took 6 months for the doctor to even get a penny from Aetna, and when he did get... Read more

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  • Nov 26
  • Health Insurance
  • Houston, Texas
  • Health Insurance Policy
  • 79
  • REVIEW RATING 4/5

I've been paying for an Aetna health insurance policy since January, and they've refused to pay for pretty much everything except some of my medicine. I recently changed to a more expensive medication, and Aetna suddenly TERMINATED my health insurance policy as of 9/30/2014. No notice given. No reason. All my premiums were paid, and they happily cashed all my checks. They tell me it must be... Read more

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  • Nov 21
  • Health Insurance
  • Lynchburg, Virginia
  • Prenatal Care
  • 46
  • REVIEW RATING 4/5

Aetna has moved almost every claim for 2014 into an out of network deductible in order to avoid paying it and hone refused to pay prenatal care for my wife and then refused to cover the birth of the child. Not only this aborations have occurred but my premium went from 656.00 to 821.00 to 937.00 dollars all within 90 days without notification then they cancelled me for paying the incorrect amount... Read more

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  • Nov 15
  • Health Insurance
  • Insurance Plan
  • 114
  • REVIEW RATING 4/5

I have Aetna insurance through my mother's work - thanks to our unfortunate Governor changing their insurance plans over from Blue Cross Blue Shield (boy, do I miss them now). They are constantly refusing to pay for simple appointments concerning my birth control or medications for depression. They even REFUSED to pay for a routine STD test done by my primary because it was not part of a full pap... Read more

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  • Nov 13
  • Health Insurance
  • Rome, Georgia
  • Subrogation
  • 70
  • REVIEW RATING 3/5

My daughter was in a car accident in 2012- Aetna paid on the hospital bill and through subrogation was reimbursed For that amt. I filed for med-pay with State Farm, State Farm paid the hospital again- hospital refunded that payment to Aetna last year and I've been trying to get it refunded to me....seems impossible....they have even given me a refund #- many frustrating hours of talking to their... Read more

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  • Nov 12
  • Health Insurance
  • Lompoc, California
  • Prescription
  • 60
  • REVIEW RATING 5/5

I have been dealing with Rheumatoid Arthritis for more than ten years and it progressed to the point that I need to take a monthly biologic injection. That's rough enough but Aetna's HMO requirements mean that the Drs office has to remember to renew my prescription every month. The first month, the Dr forgot so it was another month before I could start treatment. The day the drug was delivered,... Read more

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  • Nov 09
  • Health Insurance
  • Genoa, Illinois
  • Cancer Medication
  • 71
  • REVIEW RATING 5/5

Below is my most recent response to Aetna's most recent computer generated response to me regarding my cancer meds. My husband's employer was late (by one day) in paying the premium bill for October 2014. This happened once before about a year ago when the lady in charge was off on maternity leave and her substitute paid the bill late. In 2013, the policy was re-instated immediately. HR and... Read more

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