Submit ›
  • Customers like
    • Price is low2
    • Customer service representatives1
    • Some customer service reps1
  • Customers don't like
    • Poor communications9
    • Struggling to get consistant care8
    • Difficulty with authorization7

  • Jul 05
  • Health Insurance
  • Milwaukee, Wisconsin
  • Aetna Chiropractic Services
  • 50
  • REVIEW RATING 3/5

I received notice on July 3rd that they were denying payment of all chiropractic care starting Feb 28th. That is four months ago, with no notice that there was a chance they would not be paid. I don't have an issue with notice that they only allow a certain number of treatments etc, but to receive notice for care going back four months is absurd. I will also be contacting the state insurance... Read more

Was this review helpful? 0 0
  • From mobile
  • Aetna
  • Jul 03
  • by anonymous
  • #660251

Terrible customer service. reps are not very well trained They can never give correct info. Add comment

  • Jun 30
  • Health Insurance
  • Scottsdale, Arizona
  • Flexible Spending Account Claim
  • 21
  • REVIEW RATING 4/5

HealthHub is a terrible company. We have been fight with this company for years on denied claims for real no good reasons. last one was a Dental bill. It was a bill from the same dentist we have been using for years with a itemized receipt and it get denied. Saying possible payment could be covered by insurance. The bill even states what is covered by insurance. I find this company will... Read more

Was this review helpful? 0 0

  • Jun 29
  • Health Insurance
  • Lewiston, Maine
  • Mri
  • 20
  • REVIEW RATING 4/5

waiting for an answer on an MRI ....it's been a week ....and it can be done in one day ,,,,what's YOUR problem .....It's just an x-ray machine ...My health care ppl are at St. Mary's at Mollison Way in Lew. Me. they try hard to take care of me , but you hold it all up .....they need this to help me get better ,,,,,and you don't care ....I have over 2000 followers on my web page , that will be my... Read more

Was this review helpful? 0 0

  • Jun 23
  • Health Insurance
  • Katy, Texas
  • Insurance Coverage
  • 44
  • REVIEW RATING 3/5

Got a shoulder injury, doctors want me to get an MRI to check for serious damage BUT OH WAIT!!!! AETNA! Won't cover my MRI, use any other insurance company, sadly we don't have a choice, if you do, don't use this trash. Now I won't be able to tell if I need surgery for my injury. This company is trash and should go out of business and hopefully dies a painful death. NEVER use Aetna if you have a... Read more

Was this review helpful? 0 0

  • Jun 20
  • Health Insurance
  • Mountain View, Arkansas
  • Staff
  • 44
  • REVIEW RATING 3/5

First of all the Aetna Customer Service Staff is RUDE. They don't listen, they talk over you, they pass you from person to person. 8 disconnects also. I have spent Hours and I mean Hours over 4 days trying to get a shoulder surgery approved. I am an RN and I could not believe when the "Nurse" who declined my surgery was by the way chomping gum and informed me she was "going home in 5 minutes... Read more

Was this review helpful? 0 0

  • Jun 16
  • Health Insurance
  • Schenectady, New York
  • Dental Insurance
  • 3
  • 3
  • 207
  • REVIEW RATING 4/5

I have Aetna insurance through my job and I was excited when I only had to pay $25 a week for my health, dental and RX insurance. I had Aetna for more than 3 months so I decided to go to the dentist for a cleaning and 3 fillings. I was informed that my insurance (Aetna) does not cover the whole cost which meant I would have to pay $349 out of pocket for a cleaning and 3 fillings. I immediately... Read more

Was this review helpful? 1 2

  • Jun 14
  • Health Insurance
  • Champaign, Illinois
  • Insurance Claim
  • 58
  • REVIEW RATING 4/5

A few years ago my company did away with insurance choices and gave us Aetna. Thing went down hill from there. Each year higher and higher deductibles, higher premiums and a list of hoops that the insured has to jump through in order to get covered or get penalized. My company also has Aetna taking care of Short Term Disability claims. This has also been a disservice to the employee/insured. I'm... Read more

Was this review helpful? 0 0

  • Jun 01
  • Health Insurance
  • Saint Paul, Minnesota
  • Fsa Account
  • 34
  • REVIEW RATING 3/5

I have tried THREE+ times and my employer has tried to change my address on my FSA account, still not changed. Medical and dental can get changed but with the FSA side of Aetna they keep saying the account manager needs to change it. Its been over a year and they still cannot get this right. Horrible customer service that never helps! This last call I asked for a supervisor and was put on... Read more

Was this review helpful? 0 1

  • May 27
  • Health Insurance
  • Irvine, California
  • Health Insurance
  • 83
  • REVIEW RATING 4/5

I have had health insurance for the past 8 years with previous companies without having a single problem or incident until my company I was with adopted Aetna as their insurance provider. I was not happy at all. Aetna has rediculous overpriced insurance with outrageous deductibles. What doesnt make sense is I pay a monthly fee for an insurance that doesnt pay for anything until my outrageously... Read more

Was this review helpful? 1 0

Had an experience with Aetna?

Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Aetna. However, many companies do monitor reviews on our site.

 
×
You are reading about Aetna.
Filing a new complaint about
×