Aetna Complaints and Reviews

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Aetna
Main address: 151 Farmington Avenue 6156 Hartford CT
1-800-756-7039, (for non members ) 1-800-MY-H, , http://www.aetna.com/about-aetna-insurance/contact-us/forms/about/contact_us.html
  • 164 complaints
  • $220K claimed losses
  • $1.4K average
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  • Jul 18
  • Health Insurance
  • Medical Insurance Coverage
  • 2

I am an aetna member. what does THAT mean?? well, no one really knows. i guess i'm an aetna NUMBER that has done what im supposed to do, call my insurance to verify that my provider is in network. so thats what i did. six times to be exact. as i was pregnant, i wanted to assure myself i wouldnt be delivering in an out of network headache. all six times, i spoke to different represenatives, jose,... Read more

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  • Jul 14
  • Health Insurance
  • Los Angeles, California
  • Health Insurance Payment
  • 10

Another reviewer here posted a complaint about Aetna not paying legitimate claims. It happened to us too. Aetna refuses to pay a medical visit of my child under an absurd pretext that if he was an adult he wouldn't be eligible for this medical visit. Well, he is NOT an adult, he is a child and I cannot believe this is happening. We also spent hours on the phone with the insurance, sent appeals... Read more

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  • Jul 02
  • Health Insurance
  • Mason, Ohio
  • Bad Service
  • 11

Im a home care provider this is my only source of income,The first of June 2014 I sent claims to be paid I called the following week to see had my claim been received The lady on the other end said no Then Aenta emails me a claim number and submit number and was told to mail my time in I really did not want to because it had my clients Medicaid number and his name but I did and I got a company... Read more

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  • Jul 02
  • Health Insurance
  • Brooksville, Florida
  • Health Insurance
  • 27

Please people, DO NOT sign up with Aetna! I signed up under the exchange, and Aetna program was recommended as providing good service to many doctors and hospitals. I have a life threatening condition that needs immediate surgery. In May, found a doctor and hospital on Aetna's website, and when surgery was only 4 days away, Aetna informed me that the doctor and hospital was no longer in my... Read more

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  • Jun 27
  • Health Insurance
  • Insurance Claim
  • 23

These bastards are unbelievable - EVERY TIME I need to get a prescription refilled or have a claim filed, Aetna screws up - they DENY ALL legitimate claims and lie to the pharmacy about my copay. I've spent days/weeks/months battling them for even the smallest claims. They're simply EVIL. One of their wenches, Angelina, just hung up on me! I've filed TWO complaints against Aetna in the past month... Read more

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  • Jun 16
  • Health Insurance
  • Bridgeview, Illinois
  • Insurance Services
  • 16

Aetna is horrible! If you can choose a different insurance..do it, unless you like to get screwed. The customer service is a joke..they give you false information and then say it's your own fault for listening to them. The logo which they use states integrity, excellence, inspiration, and caring...Wow, how they got that wrong!! It's a joke, they couldn't care less, even with the fault... Read more

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  • May 29
  • Health Insurance
  • Health Insurance
  • 23

Over a 2 year period I paid more than $7000 into my healthcare plan and my employer probably paid more than $15,000 on their end. In that span my family ( 2 Adults, 11 year old and Toddler ) received care approximately 25 occasions. These were regular check up visits, immunizations, and the occasional sick-visit. Of these visits. 15 were NOT APPROVED. My wife spent hours on the phone with Aetna... Read more

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  • Mar 31
  • Health Insurance
  • Health Insurance Plan
  • 33

I have called at least 10+ time to take care of claims that have been filed and each time, I have to wait another 5 to7 business days more after I have waited 14 to 30 days to get my reimbursement back on prescriptions. Every time, you are a ripe off, you cannot speak to anyone in claims, and customer service is spread from the east coast to the west coast and not everyone can call when the east... Read more

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  • Jan 21
  • Health Insurance
  • Claim Denial
  • 35

Logging complaint is a mess and is designed to stonewall - Work hours are short - they close by 06:00 PM EST. - If you call you will not be able to talk to anyone the machine takes you around. - If you log in complaints - you will not have any reference to it left in your system. So no history to refer to and speak about - You will get a email response after some days / time. This will be in... Read more

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  • Dec 27, 2013
  • Health and Beauty
  • Jacksonville, Florida
  • Prescription
  • 1
  • 53

I have been with Aetna for over ten years. I went to pick up a prescription on December 8th and CVS Pharmacy told me that my policy came back declined. I called Aetna on Monday and they said they terminated my policy for paying Novembers payment late. The November payment cleared my account on December 5th and Aetna approved all visits during November. I believe that its purely about the bottom... Read more

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