Aetna

AETNA CUSTOMER SERVICE TOLD ME I HAD CHIROPRACTIC COVERAGE. THIS WAS THEIR EMPLOYEE.

THEN TOLD ME I DIDN'T WHEN I ASKED ABOUT RECEIVING COPAYMENTS FOR MAY 4, 2023 TO OCTOBER 1, 2023. SECOND TIME I WAS TOLD TO SWITCH TO PPO FOR OCTOBER 1, 2023 TO DECEMBER 31, 2023 AND I WOULD HAVE COVERAGE WITH INSERVICE OR OUT OF SERVICE. I WAS JUST TOLD WHEN I CALLED THAT MY APPEAL WAS DENIED WHEN IT WAS THEIR FAULT. I WILL NEVER RECOMMEND OR TAKE AETNA AGAIN.

THEY DO NOT CARE ABOUT THEIR CUSTOMERS. I HAVE PAID OVER $2400.

OUT OF MY POCKET. DR HORN AND DR TREY HAVE BOTH HELPED ME WALK AGAIN AND CONTINUE TO BE PAIN FREE.

Recently, we Connecticut retirees had our health insurance switched over to AETNA INSURANCE, a Hartford giant insurer, and we were assured that our benefits would be as good as those with the prior health insurer -- WHICH TURNS OUT TO BE TOTALLY UNTRUE! Actually, AETNA INSURANCE uses a disqualifier to reject totally valid claims for totally improper and specious reasons -- including many claims that our prior insurer, United Healthcare, would have readily and properly approved!

As but one example of AETNA INSURANCE errors, blunders, and improper claim denials: we were told that an MRI SCAN needed to resolve some arm and leg painful problems required six months of prior treatment in order to be approved -- when the whole purpose of the scan was to determine what type of treatment was needed! TALK ABOUT PUTTING THE CART BEFORE THE HORSE -- AETNA INSURANCE SHOULD BE ASHAMED OF ITS WRONGFUL DENIALS -- BEWARE THIS UNTRUSTWORTHY INSURER!

I have very little mobility of my neck due to a herniated disk between C5 and C6 and stenosis of my spinal cord.

Aetna's pre-certification team has wrongly denied my surgeon's request for surgery. They claim that I do not have at least 6 weeks of conventional PT.

Yet, I did have this amount of PT at my chiropractor's office. They claim that chiropractic documentation is not sufficient, yet only 5 percent of my session was spent talking to the chiropractor, while the remaining 95 percent of the session was spent in PT in their facility. Thus, Aetna is truly playing with words here. They are prolonging my pain and ill-health, and they should be brought to court.

They have no shame and do not care about the wellness of the people who pay their premiums each month. They are just racketeers who juice us of money, and do not help when it is medically necessary and when one needs it.

Out of nowhere, NO PRIOR NOTICE, Aetna dropped my Dulera Inhaler for asthma as my pharmacy called to let me know that I couldn't get it refilled! Now I'm told, after trying for over 2 horus to even get a rep on the phone, that the doctor needs to fill out a prior authorization then send it to Aetna, who will decide in 70+ business hours if they will accept or decline all in the mantime, i don't get to breath!!!

This takes place after raising their rates almost $200 per monthe more!.

I pay for an individual gold member over $16,500.00 per year now and Aetna cancels my prescription to force me to take a generic version so they can manke MORE MONEY! I am definitley leaving Aetna as they are HORRIBLE!